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WARRANTY AND SERVICE POLICY
WARRANTY
Key Tronic warrants this
keyboard free of
defects in material and workmanship
for a
period of 90
(Ninety)
days from the date
of shipment from the factory.
PACKAGING NOTICE
Please retain original packaging for reuse
should your unit ever need
to be returned
for service. The foam shell and the bag in
which you received it are a custom
design
to protect the keyboard from electrostatic
and mechanical shock in shipment.
TECHNICAL ASSISTANCE
Should you encounter problems with the use
of this keyboard,
first consult your IBM*
Personal
Computer
Guide
To
Operations.
The Handbook
troubleshooting section will
provide a check list method of deciding if
the problem may be in the keyboard. If you
find that there may
be a fault in the key
board,
please contact our Product Support
Specialist for technical assistance.
To reach the PSS, call toll free from 8 AM
through 4 PM Pacific Standard Time, Monday
through Friday, to 1-800-262-6006.
IN WARRANTY SERVICE
To obtain Warranty Service, carefully read
and follow Shipping Instructions. The unit
will be repaired free of charge, with turn
around of ten days plus shipping time.
OUT OF WARRANTY SERVICE
For Factory Service after warranty period,
follow Shipping Instructions. Repairs will
be made at your expense. Normal turnaround
is ten days on prepaid returns, subject to
availability of parts.
*IBM is a trademark of IBM Corporation
INSPECTION NOTICE
Inspect this product carefully upon receipt
for damage.
Key Tronic does not accept any
responsibility
for damages incurred during
shipment.
If damage is found,
hold all packaging and
documents and file a claim with the carrier
for repair cost. Key Tronic will repair the
damage under terms of Out Of Warranty.
SHIPPING INSTRUCTIONS
Prior to shipping your keyboard back to Key
Tronic, contact Customer Service by calling
1-800-262-6006 Monday through Friday during
the hours of 8AM through 4PM PST.
You will
be given a Returned
Material Authorization
number for the shipment.
The RMA number is
to be posted
prominently on the label side
of the shipping carton. Fill in the Service
Card below, and pack with
the keyboard. Be
sure all
requested information is
entered
to insure efficient handling. NOTE: The RMA
must be posted on outside, or shipment will
not be accepted at our dock.
The unit must be
repacked
in the original
packaging to protect the unit
in
shipment
from electrostatic and mechanical shock.
The keyboard is to be shipped to Key Tronic
at your expense. If the unit is still under
warranty, it will
be returned via
prepaid
UPS surface.
If repairs are made under Out
Of Warranty conditions,
you will be billed
for UPS surface. Any other mode selected by
you will be at your expense.
PLEASE NOTE:
The Warranty is rendered invalid if unit is
opened, repaired at another facility,
used
on other than IBM Personal Computers, or in
any other way tampered with or modified.
--------------------------------------------c-ut---------------------------------------------
NAME
STREET/BOX NUMBER
CITY
PHONE
AREA CODE
REASON FOR RETURN
KEYBOARD SERVICE CENTER INFORMATION
STATE
ZIP
NUMBER
RMA NUMBER
ORDER
NUMBER
SERIAL
NUMBER
BE SURE RETURNED MATERIAL AUTHORIZATION
NUMBER IS POSTED ON OUTSIDE OF PACKAGE.
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