HTC Desire 616 User Manual page 79

79 Backup and reset
Performing a factory reset from settings
1. Go to Settings.
2. Tap Backup & reset.
3. Tap Factory data reset.
4. Tap Reset phone, and then tap Erase everything.
Performing a factory reset using hardware buttons
If you can't turn HTC Desire 616 dual sim on or access settings, you can still perform a
factory reset by using the hardware buttons on HTC Desire 616 dual sim.
1. Remove the battery, wait for a few seconds, then reinsert the battery.
2. Press and hold the VOLUME DOWN button, and then press and hold the
POWER button.
3. Wait for the screen that allows you to choose the boot mode to appear, and
then release the VOLUME DOWN button and the POWER button.
4. Press the VOLUME DOWN button to select Recovery mode, and then press the
VOLUME UP button.
5. On the screen with the Android image, press the VOLUME DOWN button to
select wipe data/factory reset, and then press the POWER button.
6. Press the VOLUME DOWN button to select Yes--delete all user data, and then
press the POWER button. A message appears when the data has been wiped.
7. Remove the battery, wait for a few seconds, then reinsert the battery.