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Safety and use ..................
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc).
We recommend that you read this chapter carefully before using your
The manufacturer
'
s recommended operating temperature range is -10°C to
phone. The manufacturer disclaims any liability for damage, which may
+55°C.
result as a consequence of improper use or use contrary to the
'
Over 55°C the legibility of the phone
s display may be impaired, though this is
instructions contained herein.
temporary and not serious.
•
TRAFFIC SAFETY:
Emergency call numbers may not be reachable on all cellular networks. You
Given that studies show that using a mobile phone while driving a vehicle
should never rely only on your phone for emergency calls.
constitutes a real risk, even when the hands-free kit is used (car kit,
Do not open, dismantle or attempt to repair your mobile phone yourself.
headset...), drivers are requested to refrain from using their mobile when
Do not drop, throw or bend your mobile phone.
the vehicle is not parked.
Do not paint it.
When driving, do not use your phone and headphone to listen to music or to
Use only batteries, battery chargers, and accessories which are recommended
the radio. Using a headphone can be dangerous and forbidden in some areas.
by TCT Mobile Limited and its affiliates and are compatible with your phone
When switched on, your phone emits electromagnetic waves that can
model. TCT Mobile Limited and its affiliates disclaim any liability for damage
'
interfere with the vehicle
s electronic systems such as ABS anti-lock brakes
caused by the use of other chargers or batteries.
or airbags. To ensure that there is no problem:
Remember to make back-up copies or keep a written record of all important
- do not place your phone on top of the dashboard or within an airbag
information stored in your phone.
deployment area,
Some people may suffer epileptic seizures or blackouts when exposed to
- check with your car dealer or the car manufacturer to make sure that
flashing lights, or when playing video games. These seizures or blackouts may
the dashboard is adequately shielded from mobile phone RF energy.
occur even if a person never had a previous seizure or blackout. If you have
•
CONDITIONS OF USE:
experienced seizures or blackouts, or if you have a family history of such
You are advised to switch off the telephone from time to time to optimise
occurrences, please consult your doctor before playing video games on your
its performance.
phone or enabling a flashing-lights feature on your phone.
Switch the phone off before boarding an aircraft.
Parents should monitor their children
'
s use of video games or other features
Switch the phone off when you are in health care facilities, except in
that incorporate flashing lights on the phones. All persons should discontinue
designated areas. As with many other types of equipment now in regular
use and consult a doctor if any of the following symptoms occur: convulsion,
use, mobile telephones can interfere with other electrical or electronic
eye or muscle twitching, loss of awareness, involuntary movements, or
devices, or equipment using radio frequency.
disorientation. To limit the likelihood of such symptoms, please take the
Switch the phone off when you are near gas or flammable liquids. Strictly
following safety precautions:
obey all signs and instructions posted in a fuel depot, petrol station, or
- Do not play or use a flashing-lights feature if you are tired or need sleep.
chemical plant, or in any potentially explosive atmosphere.
- Take a minimum of a 15-minute break hourly.
When the phone is switched on, it should be kept at least 15 cm from any
- Play in a room in which all lights are on.
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In
- Play at the farthest distance possible from the screen.
particular when using the phone, you should hold it against the ear on the
- If your hands, wrists, or arms become tired or sore while playing, stop and
opposite side to the device, if any.
rest for several hours before playing again.
To avoid hearing impairment, pick up the call before holding your phone to
- If you continue to have sore hands, wrists, or arms during or after playing,
your ear. Also move the handset away from your ear while using the "hands-
stop the game and see a doctor.
free" mode because the amplified volume might cause hearing damage.
When you play games on your phone, you may experience occasional
Do not let children use the phone and/or play with the telephone and
discomfort in your hands, arms, shoulders, neck, or other parts of your body.
accessories without supervision.
Follow the instructions to avoid problems such as tendinitis, carpal tunnel
When replacing the cover please note that your phone may contain
syndrome, or other musculoskeletal disorders.
substances that could create an allergic reaction.
17
Telephone warranty ......
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used,
Your phone is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
2) Connection to any equipment not supplied or not
warranty period of twelve (12) months
(1)
from the date of
recommended by TCT Mobile Limited,
purchase as shown on your original invoice.
3) Modification or repair performed by individuals not authorised
Batteries
(2)
and accessories sold with your phone are also
by TCT Mobile Limited or its affiliates or your vendor,
warranted against any defect which may occur during the first
4) Inclement weather, lightning, fire, humidity, infiltration of
six (6) months
(1)
from the date of purchase as shown on your
liquids or foods, chemical products, download of files, crash,
original invoice.
high voltage, corrosion, oxidation...
In case of any defect of your phone which prevents you from
Your phone will not be repaired in case labels or serial numbers
normal use thereof, you must immediately inform your vendor
(IMEI) have been removed or altered.
and present your phone with your proof of purchase.
There are no express warranties, whether written, oral or
If the defect is confirmed, your phone or part thereof will be
implied, other than this printed limited warranty or the
either replaced or repaired, as appropriate. Repaired Phone
(1)
mandatory warranty provided by your country or jurisdiction.
and accessories are entitled to a one
month warranty for
the same defect. Repair or replacement may be carried out
In no event shall TCT Mobile Limited or any of its affiliates be
using
reconditioned
components
offering
equivalent
liable for indirect, incidental or consequential damages of any
functionality.
nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
This warranty covers the cost of parts and labor but excludes
extent those damages can be disclaimed by law.
any other costs.
Some countries/states do not allow the exclusion or limitation
This warranty shall not apply to defects to your phone and/or
of indirect, incidental or consequential damages, or limitation of
accessory due to (without any limitation):
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile phone battery in terms of
conversation time standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your phone during the first six
months after purchase and for approximately 200 more recharges.
25
IP4634_ALCATEL 3000G_QG_Eng_GB_08_130531.indd 2
IP4634_ALCATEL 3000G_QG_Eng_GB_08_130531.indd 2
•
PRIVACY:
•
CHARGERS
Please note that you must respect the laws and regulations in force in your
Mains powered chargers will operate within the temperature range of: 0°C
jurisdiction or other jurisdiction(s) where you will use your mobile phone
to 40°C.
regarding taking photographs and recording sounds with your mobile
The chargers designed for your mobile phone meet with the standard for
telephone. Pursuant to such laws and regulations, it may be strictly forbidden
safety of information technology equipment and office equipment use. They
to take photographs and/or to record the voices of other people or any of
are also compliant to the ecodesign directive 2009/125/EC. Due to different
their personal attributes, and duplicate or distribute them, as this may be
applicable electrical specifications, a charger you purchased in one jurisdiction
considered to be an invasion of privacy. It is the user's sole responsibility to
may not work in another jurisdiction. They should be used for this purpose
ensure that prior authorisation be obtained, if necessary, in order to record
only.
private or confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your mobile phone (including the
•
RADIO WAVES:
operator) disclaim any liability which may result from the improper use of the
Proof of compliance with international standards (ICNIRP) or with European
mobile phone.
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before
•
BATTERY:
they can be put on the market. The protection of the health and safety for
Before removing the battery from your phone, please make sure that the
the user and any other person is an essential requirement of these standards
phone is switched off.
or this directive.
Observe the following precautions for battery use:
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
RADIO WAVES
- Do not puncture, disassemble or cause a short-circuit in a battery,
Your mobile device is a radio transmitter and receiver. It is designed not to
- Do not burn or dispose of a used battery in household rubbish or store it
exceed the limits for exposure to radio waves (radio frequency
at temperatures above 60ºC.
electromagnetic fields) recommended by international guidelines. The
Batteries must be disposed of in accordance with locally applicable
guidelines were developed by an independent scientific organization (ICNIRP)
environmental regulations. Only use the battery for the purpose for which it
and include a substantial safety margin designed to assure the safety of all
was designed. Never use damaged batteries or those not recommended by
persons, regardless of age and health.
TCT Mobile Limited and/or its affiliates.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0 W/kg.
This symbol on your telephone, the battery and the accessories
Tests for SAR are conducted using standard operating positions with the
means that these products must be taken to collection points
device transmitting at its highest certified power level in all tested frequency
at the end of their life:
bands. The highest SAR values under the ICNIRP guidelines for this device
- Municipal waste disposal centres with specific bins for these
model are:
items of equipment
- Collection bins at points of sale.
Maximum SAR for this model and conditions under which it was recorded.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
Head SAR
GSM 900
In European Union countries:
Body-worn SAR
GSM 900
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins
if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be
recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
18
19
Troubleshooting. ..............
My phone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger
from the box
Before contacting the service centre, you are advised to follow
•
Clean the battery contact if it's dirty.
the instructions below:
•
Make sure your battery is inserted properly before plugging
•
You are advised to fully charge (
) the battery for
in the charger.
optimal operation.
•
Make sure that your battery is not completely discharged; if
•
Avoid storing large amounts of data in your phone as this
the battery power is empty for a long time, it may take
may affect its performance.
around 20 minutes to display the battery charger indicator
•
Use User Data Format to perform phone formatting, (to
on the screen
perform User Data format, hold down # while
•
Make sure charging is carried out under normal conditions
simultaneously pressing the power on/off key). ALL User
(0°C to +40°C)
phone data: contacts, photos, messages and files will be lost
•
When abroad, check that the voltage input is compatible
permanently.
My phone cannot connect to a network or "No service"
is displayed
and carry out the following checks:
•
Try connecting in another location
My phone cannot switch on
•
Verify the network coverage with your operator
•
Check the battery contacts, remove and reinstall your
•
Check with your operator that your SIM card is valid
battery, then turn your phone on
•
Try selecting the available network(s) manually
•
Check the battery power level, charge for at least 20
•
Try connecting at a later time if the network is overloaded
minutes
•
If it still does not work, please use User Data Format to
My phone cannot connect to the Internet
reset the phone
(1)
•
Check that the IMEI number (press *#06# ) is the same as
My phone is frozen or has not responded for several
the one printed on your warranty card or box
•
Make sure that the internet access service of your SIM card
minutes
is available
•
Restart your phone by pressing and holding the
key
•
Check your phone's Internet connecting settings
•
Remove the battery and re-insert it, then restart the phone
•
Make sure you are in a place with network coverage
•
If it still does not work, please use User Data Format to
•
Try connecting at a later time or another location
reset the phone
(1)
Invalid SIM card
My phone turns off by itself
•
Make sure the SIM card has been correctly inserted
•
Check that your keypad is locked when you are not using
•
Make sure the chip on your SIM card is not damaged or
your phone, and make sure power off key is not mis-
scratched
contacted due to unlocking keypad.
•
Make sure the service of your SIM card is available
•
Check the battery charge level
•
If it still does not work, please use User Data Format to
reset the phone
(1)
26
27
Regulatory information ...
During use, the actual SAR values for this device are usually well below the
values stated above. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your mobile
The following approvals and notices apply in specific regions as noted.
device is automatically decreased when full power is not needed for the call.
The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 10 mm.
To meet RF exposure guidelines during body-worn operation, the device should
be positioned at least this distance away from the body. If you are not using an
approved accessory ensure that whatever product is used is free of any metal
and that it positions the phone the indicated distance away from the body.
Organizations such as the World Health Organization and the US Food and
Drug Administration have stated that if people are concerned and want to
reduce their exposure they could use a hands-free device to keep the phone
away from the head and body during phone calls, or reduce the amount of
time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are
available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal operation,
you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or USB data cable. If
you are using another accessory ensure that whatever product is used is free
of any metal and that it positions the phone at least 10 mm away from the
body.
0.991 W/kg
1.03 W/kg
20
21
Unable to make outgoing calls
I am unable to use the features described in the manual
•
Make sure you have dialed a valid number and press the
•
Check with your operator to make sure that your
key
subscription includes this service
•
For international calls, check the country and area codes
•
Make sure this feature does not require an Alcatel
•
Make sure your phone is connected to a network, and the
accessory
network is not overloaded or unavailable
When I select a number from my contacts, the number
•
Check your subscription status with your operator (credit,
cannot be dialed
SIM card valid, etc.)
•
Make sure that you have correctly recorded the number in
•
Make sure you have not barred outgoing calls
your file
•
Make sure that your phone is not in flight mode
•
Make sure that you have inputted the country prefix when
Unable to receive incoming calls
calling a foreign country
•
Make sure your phone is switched on and connected to a
I am unable to add a contact in my contacts
network (check for overloaded or unavailable network)
•
Make sure that your SIM card contacts are not full; delete
•
Check your subscription status with your operator (credit,
some files or save the files in the phone contacts
SIM card valid, etc.)
My callers are unable to leave messages on my voicemail
•
Make sure you have not forwarded incoming calls
•
Contact your network operator to check service availability
•
Make sure that you have not barred certain calls
I cannot access my voicemail
•
Make sure that your phone is not in flight mode
•
Make sure your operator's voicemail number is correctly
The caller's name/number does not appear when a call
entered in "Messages\Voicemail"
is received
•
Try later if the network is busy
•
Check that you have subscribed to this service with your
The flickering
operator
•
Your caller has concealed his/her name or number
screen
•
You have saved too many short messages on your SIM card;
I cannot find my contacts
delete some of them or archive them in the phone memory
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
SIM card PIN locked
•
Import all contacts stored in SIM card to phone
•
Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
I am unable to download new files
key
•
Make sure you have inserted micro SD card
•
Check the network strength
•
Make sure there is sufficient micro SD card memory for
•
Make sure that the receiver, connector or speaker on your
your download
phone is clean
•
Check your subscription status with your operator
28
29
•
LICENCES
Obigo®
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
22
23
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum
3 hours)
•
After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
•
Switch on the backlight upon request
icon is displayed on my standby
(1)
User Data Format ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
30
31
General information .......
•
Internet address
: www.alcatelonetouch.com
•
Hot Line Number
: see "TCT Mobile Services" leaflet or
go to our Internet site.
•
Address
: Room 1910-12A, Tower 3, China HK City, 33
Canton Road, Tsimshatsui, Kowloon, Hong Kong
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM
networks with 850/900/1800/1900 MHz bands.
This equipment is in compliance with the essential
requirements and other relevant provisions of Directive
1999/5/EC. The entire copy of the Declaration of Conformity
for your telephone can be obtained through our website: www.
alcatelonetouch.com
Protection against theft
(1)
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the product's memory.
We recommend that you note the number the first time you
use your telephone by entering * # 0 6 # and keep it in a safe
place. It may be requested by the police or your operator if
your telephone is stolen. This number allows your mobile
telephone to be blocked preventing a third person from using
it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone's operation, depending on the
software release of your telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1)
Contact your network operator to check service availability.
24
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
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2013-5-31 13:25:28
2013-5-31 13:25:28
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