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Troubleshooting Tips
No sound/low sound
Possible cause
Volume control turned down
Loose connector
Microphone not working
Possible cause
Microphone muted
Mic boom loose
No chat volume/low chat volume
Possible cause
Chat volume control turned
down
Loose connector
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Solution
Press the Volume Up button on the Xbox One Audio Adapter
If necessary, press the Game button of the Chat/Game Mix.
Confirm that each plug is inserted firmly and fully.
Solution
Press the Mic Mute button on the Xbox One Audio Adapter.
Confirm that the mic boom is fully inserted into the jack on
the left earcup.
Solution
Press the Chat Button on the Chat/Game Mix of the Xbox One
Audio Adapter.
Confirm that each plug is inserted firmly and fully.
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