Roku Streaming Stick - Insignia NS-32D511NA15 User Manual

Problem Solution
One or more
• Make sure that the channels are
channels do not
not blocked. See
display.
control
• Make sure that the channels are
not hidden. The channel may
have been deleted from the
channel list. You can tune to the
channel by pressing the
number buttons or you can add
the channel back to the channel
list. See
page 55.
• If you are using a cable or
satellite box, use the remote
that came with that box to
change channels.
• Make sure that you have the
correct input selected to view
channels from the cable or
satellite box.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
"Check the digital signal
strength" on page 57.
Password is lost.
• Enter 9999 to access parental
controls, then set a new
password. See
the
Some settings
• If a setting is grayed, the setting
cannot be
is not available in the current
accessed.
video input mode (for example
TV mode). Change to a different
video input source. See
the video input
page 37.
TV cabinet
• When the TV is in use, the
creaks.
temperature rises naturally and
may cause the cabinet to
expand or contract which can
cause a creaking noise. This is
not a malfunction.
Control buttons
• Make sure that the Button Lock
do not work.
option is set to Off. See
control
• Unplug the power cord, wait a
few seconds, then plug the cord
back in and turn on your TV.
TV keeps
• Make sure that the sleep timer
turning off.
is not turned on. See
sleep
A retail banner
• You selected "Retail Mode"
is displayed.
when you ran the TV setup
wizard. Reset your TV to the
factory defaults, then select
Home Use Mode on the What is
your viewing environment
screen. See
the
"Set parental
levels" on page 59.
"Hide channels" on
"Set or change
password" on page 57.
"Select
source" on
"Lock
buttons" on page 58.
"Set the
timer" on page 65.
"Restore settings to
defaults" on page 67.
www.insigniaproducts.com
NS-32D511NA15 Insignia 32" LED TV

Roku Streaming Stick

Problem Solution
I cannot see a
• Make sure that your TV is
picture on
turned on.
my TV.
• Make sure that the Roku
Streaming Stick is securely
connected to the purple
HDMI 2/MHL jack. See
"Connect a Roku Streaming
Stick" on page 21.
• Make sure that the you have
selected HDMI2(Roku) as the
video input source. See
the video input
page 37.
• Try adjusting the picture
settings on your TV. See
the TV
I cannot hear
• Make sure that the you have
sound.
selected HDMI2(Roku) as the
video input source. See
the video input
page 37.
• If you are using external
speakers, a sound bar, or a
home theater system, make
sure that the audio cables are
connected securely. See
"Connect external speakers or a
sound
• If you are using external
speakers, a sound bar, or a
home theater system, make
sure that the volume is turned
up and not muted.
• If you are using external
speakers, a sound bar, or a
home theater system, make
sure that you have selected the
correct output mode.
• Try adjusting the audio settings
on your TV. See
settings" on page 52.
I cannot
• Make sure that there are no
connect to my
obstructions, like cement walls,
wireless
between your Roku Streaming
network.
Stick and your wireless router.
• Make sure that you have
selected the correct wireless
router name on the "Wireless"
screen.
• If your network requires a
password, make sure that you
have entered the correct
password. Passwords are case
sensitive.
• If you have turned off SSID
broadcasting on your wireless
router, select "My network is not
shown" on the "Wireless"
screen.
• If you are not getting three or
more signal-strength bars
above your wireless network,
adjust the location of your
wireless router.
"Select
source" on
"Adjust
picture" on page 49.
"Select
source" on
bar" on page 30.
"Adjust sound
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