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Chapter 3: Supported Reports and KPIs
This chapter discusses the following topics:
Topic
Overview
Reporter sets
Reporter set tree
Reporter set contents
Key performance indicators
Overview
The Cisco IP Telephony Technology Pack supplies a set of reports to display information about the devices and
activity associated with the Cisco IP Telephony environment.
The reports contain metrics that are generated by the formulas that this technology pack provides. The metric
names are the same as the names of the formulas that generate them. For information about a metric that is listed
for a particular report, see the description of the associated formula in the Collection Formulas section of the
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Reference.
For information about how to navigate to a particular report on the DataView portal, see the NOC Reporting
tree in the Subelement Groups section of the IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
Reference. This chapter provides information about deployed reports only.
For information about understanding report types, creating reports, configuring reports, viewing and working
with reports, and deploying reports, see the Netcool/Proviso DataView User's Guide. This Technology Pack User
Guide assumes an understanding of the report-related topics discussed in the Netcool/Proviso DataView User's
Guide.
Reporter sets
A reporter set contains a group of reporters that together provide information about a specific technology or
vendor device. Technology pack developers use the Reporter Set Wizard to choose the type of template on which
to base the reporter set. Technology packs use reporter sets as the framework for defining reports.
The Cisco IP Telephony Technology Pack reports display, on a Web portal, the collected information about the
devices and technologies that operate in the Cisco IP Telephony environment.
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
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