What Is Remote Support; Password Change - Samsung Series 5+ User Manual

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset your TV
•
Install recommended firmware updates
•
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call Samsung
Contact Centre and
ask for remote support.

Password Change

Screen Menu > System > Change PIN
Change the TV's password.
Change PIN
1. Run and then enter the current password in the password field. The default password is 0000.
2. Enter a new password and then enter it again to confirm it. The password change is complete.
✎
If you forget the PIN code, press the buttons in the following sequence which resets the PIN to "0-0-0- 0":
✎
When the TV turns on:
RETURN.
2. Open the menu on
your TV and go to the
Support section.
→ Volume up →
MUTE RETURN
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3. Select Remote
Management and
Provide the Pin# to
the agent.
→ Volume down →
RETURN
4. The agent will then
access your TV.
That's it!
→ Volume up →