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Your paper may be the wrong size or thickness for
the printer.
The paper may jam depending on your operating
environment.
The paper does not eject properly.
Cause
The page may be too long or too short.
Network problems
A communication error has occurred.
Cause
Multiple users are logged on to a single computer
at the same time.
Other problems
The color inks are consumed even when printing black and white documents (GP-C830/GP-C831/GP-C832 only).
Cause
Not only the black ink, but also the color inks are
consumed during the following operations: print
head cleaning and self-cleaning.
Correcting USB Problems
If you are having difficulty using your printer with a USB connection, read the information in this
section.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832
Make sure that the paper size and thickness are within the
specified ranges. For information on the continuous paper
specifications, see "Paper" on page 89.
To prevent a paper jam, select Silent Feed mode with the printer
driver. See "Printer settings" on page 30.
What to do
Tear off the supply of paper and eject the page from the printer.
Use only paper that is within the specified length range described
under "Paper" on page 89.
What to do
On a Windows 8/7/Vista/XP system with multiple users, a
communication error may occur when switching to a new user
and starting a new print job while the print job for the previous
user is still printing.
Make sure that the print job for the first user is complete and the
user is logged off before switching to a new user and starting a
new print job.
What to do
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User's Guide
Troubleshooting
61
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Table of Contents
Troubleshooting
