Ford FUSION HYBRID 2015 Owner's Manual page 369

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Issue
Issue
SYNC does not understand
what I am saying.
SYNC does not understand
the name of a song or artist.
Fusion/Mondeo (CC7), enUSA
SYNC
Possible cause(s)
Voice command issues
Possible cause(s)
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
The system may not be
reading the name the same
way you are saying it.
366
Possible solution(s)
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
Possible solution(s)
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".