Chapter 2 General Information; Periodic Maintenance; Ordering Parts; Returning Units To Lexicon For Service - Lexicon MPX 500 Service Manual

Chapter 2 Gene r al Information

Periodic Maintenance

Under normal conditions the MPX 500 requires minimal maintenance. Use a soft, lint-free cloth slightly
dampened with warm water and mild detergent to clean the exterior surfaces of the connector box.
Do not use alcohol, benzene or acetone-based cleaners or any strong commercial cleaners. Avoid
using abrasive materials such as steel wool or metal polish. It the unit is exposed to a dusty environment, a
vacuum or low-pressure blower may be used to remove dust from the unit's exterior.

Ordering Parts

When ordering parts, identify each part by type, price and Lexicon Part Number. Replacement parts can be
ordered from:
LEXICON, INC.
3 Oak Park
Bedford, MA 01730-1441
Telephone: 781-280-0300; Fax: 781-280-0499; email:
ATTN: Customer Service

Returning Units to Lexicon for Service

Before returning a unit for warranty or non-warranty service, consult with Lexicon Customer
Service to determine the extent of the problem and to obtain Return Authorization. No equipment
will be accepted without Return Authorization from Lexicon.
If Lexicon recommends that a MPX 500 be returned for repair and you choose to return the unit to Lexicon
for service, Lexicon assumes no responsibility for the unit in shipment from the customer to the factory,
whether the unit is in or out of warranty. All shipments must be well packed (using the original packing
materials if possible), properly insured and consigned, prepaid, to a reliable shipping agent.
When returning a unit for service, please include the following information:
•
Name
•
Company Name
•
Street Address
•
City, State, Zip Code, Country
• Telephone number (including area code and country code where applicable)
•
Serial Number of the unit
• Description of the problem
•
Preferred method of return shipment
• Return Authorization #, on both the inside and outside of the package
Please enclose a brief note describing any conversations with Lexicon personnel (indicate the name of the
person at Lexicon) and give the name and telephone daytime number of the person directly responsible for
maintaining the unit.
Do no include accessories such as manuals, audio cables, footswitches, etc. with the unit, unless
specifically requested to do so by Lexicon Customer Service personnel.
csupport@lexicon.com
Lexicon
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