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User Guide
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
•
To reply to a message, press the exclamation point (!) key.
•
To forward a message, press the period (.) key.
•
To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
•
To open a highlighted message, press the Enter key.
•
To compose a message from a message list, press the comma (,) key.
•
To view received messages and received call logs, press the Alt key and 3.
•
To view call logs, press the Alt key and the period (.) key.
•
To view voice mail messages, press the Alt key and 7.
•
To view SMS text messages, press the Alt key and the question mark (?) key.
•
To view all your messages, press the Escape key.
Move around a message list
•
To move up a screen, press the Shift key and the Space key.
•
To move down a screen, press the Space key.
•
To move to the top of a message list, press 1.
•
To move to the bottom of a message list, press 7.
•
To move up a message, press 2.
•
To move down a message, press 8.
•
To move to the next date, press 6.
•
To move to the previous date, press 4.
Messages
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Troubleshooting
