Product Warranties And Notices; Ibm Statement Of Limited Warranty; Part 1 - General Terms - IBM ATA-100 User Manual

Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM's discretion, 90
days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance,
are available for a nominal fee.
To assist the technical support representative, have available as much of the following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the following table. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls
received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries

Product warranties and notices

This section contains the product warranties and electronic emissions notices.


IBM Statement of Limited Warranty

Z125-4753-06 8/2000

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 replace
or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase
for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions,
upgrades, elements, or accessories, or any combination of them. The term "Machine" does not include any software programs, whether
pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only
in the country where you acquire the Machine. Nothing in this Statement of Limited Warranty affects any statutory rights of
consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. The IBM Warranty
for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published
Specifications ("Specifications"). The warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so
or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be
refunded.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty
is voided by removal or alteration of Machine or parts identification labels.
4
416-383-3344
1-800-565-3344
1-800-772-2227
Go to http://www.ibm.com/pc/support/, and click Support Phone List.