Aastra 5380 User Manual
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Aastra 5380 User Manual

Business communication solution
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See also: Quick User Manual
Aastra Business Communication
Solution
Aastra 5380/5380ip
User's Guide
Supported platforms:
Aastra 415
Aastra 430
Aastra 470
This user's guide describes the functions,
the configuration, and the use of the
Aastra 5380/5380ip.
eud-1282/1.1 – R1.0 – 10.2011

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Summary of Contents for Aastra 5380

  • Page 1 Aastra Business Communication Solution Aastra 5380/5380ip User’s Guide Supported platforms: Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, the configuration, and the use of the Aastra 5380/5380ip. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 2: Operating And Display Elements

    Operating and display elements Operating elements Display • In the upper area: status display with symbols. • In the middle area: current displays on the telephone traffic. • In the lower area: display of the available Foxkey functions. Indicator LED •...

  • Page 3: Operating And Display Elements

    Operating and display elements Navigation key • Upward: Resetting Activated features. • To the right: Opens the Menu. • Downward: Opens Settings. • General: Scrolls forwards/backwards in the menu, navigates lists. Correction key Deletes the last character or goes back one step in the menu. Foxkey Executes displayed function using the key.
  • Page 4 Freely configurable as number, function or Team key: • Number key with two storage locations: Press once for first call number, presse twice for second call number (only Aastra M530). • Function key: Activate / deactivate function. • Team key: Call or pick up a call. Announcement to a team partner (press twice).

  • Page 5: Display Symbols

    Activate discreet ringing Melody deactivated Loudspeaker/hands-free mode acti- Microphone deactivated vated Headset mode activated Telephone barred Bluetooth device connected Bluetooth activated (Aastra 5380 only) (Aastra 5380 only) Phone book Business number Private number Mobile number eud-1282/1.1 – R1.0 – 10.2011...
  • Page 6 Operating and display elements Presence state Available (default) Absent Meeting Busy Not available Display symbols Aastra M535 Expansion key module Business number Private number Mobile number Line key eud-1282/1.1 – R1.0 – 10.2011...

  • Page 7: Product Information

    Product information Safety information Failure to observe this information can be hazardous and infringe existing laws. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Mains power Use the original power supply only. Connect the power supply only to power sources that conform to the indications on the power supply.

  • Page 8: User Information

    © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
  • Page 9 Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expan- sion capacity, a comprehensive telephone portfolio and a multitude of expansions.

  • Page 10: Exclusion Of Liability

    ISO 9001 quality guidelines. The relevant user information has been compiled with the utmost care. The functions of the Aastra 400 products have been tested and approved after comprehensive con- formity tests. Nonetheless errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect han- dling, improper use, or any other faulty behaviour.

  • Page 11: Table Of Contents

    Content Operating and display elements ..........2 Product information .
  • Page 12 Aastra M530/Aastra M535 expansion key module (optional) ....121 Labelling the Aastra M530 expansion key module ......123 Further information .

  • Page 13: Dialling And Phoning

    Dialling and phoning The following sections explain how to make phone calls simply and the func- tions your phone offers you whenever you receive a call. Answering calls............... 14 Making calls.

  • Page 14: Answering Calls

    Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. Pick up the handset. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name.

  • Page 15: Ending A Call

    Dialling and phoning Ending a call You want to end the call. After the call the call duration is indicated. Call charges are also displayed after any external call which you initiated, provided your provider supports this function. Put the handset on-hook. Ending a call in hands-free mode: Press the End key or Loudspeaker key.

  • Page 16: Making Calls

    Dialling and phoning Making calls This section explains the different ways you can make a call with your phone. Dialling with the phone number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled auto- matically, so you have time to check the number and, if necessary, correct it.

  • Page 17: Dialling With Redial

    Dialling and phoning Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question using this last-number redial list.

  • Page 18: Muting The Microphone

    Dialling and phoning Using your phone in hands-free mode You want other people to join the conversation or to have your hands free while mak- ing the call. The hands-free mode function activates the loudspeaker and the microphone. During a call: Press the Loudspeaker key.

  • Page 19: Using A Headset

    • To find out how to connect a Bluetooth headset, refer to chapter "Activate Bluetooth operation and Bluetooth device (Aastra 5380 only)", page 79. • To call a user, dial the user’s phone number and press the Call key or Loud- speaker key.

  • Page 20: Using The Display And Operating Elements

    Using the display and operating ele- ments The following sections explain how to operate your phone quickly and simply. Display ................21 Keys .

  • Page 21: Display

    Using the display and operating elements Display Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text.

  • Page 22: Keys

    The configurable keys of the expansion key module Aastra M535 can be operated as the other configurable keys. In addition, there are the following extensions: • If you remove an Aastra M535 or if you modify the order of the connected expan- sion key modules, the keys configuration does not change.

  • Page 23: Input

    Using the display and operating elements Input Digit keys You can use the digit keys for entering digits and passwords and for Quickdial. The characters are assigned to the keys as follows: A B C 2 a b c 2 D E F 3 G H I 4 d e f 3...

  • Page 24: Alpha Keyboard

    Using the display and operating elements Alpha keyboard The alpha keyboard lets you write as you would on a keyboard. The letters and special characters available are as follows: <Key> Shift + <Key> Ctrl + <Key> Ctrl + Shift + <Key> ä...

  • Page 25: Correcting Your Input

    Using the display and operating elements Switching between upper and lower case You want to switch between upper and lower case while making an input in text mode. Upper-case input is automatically activated when the first letter is entered. The text mode then automatically switches to lower-case input.

  • Page 26: Menu-Guided Navigation

    Using the display and operating elements Menu-guided navigation Accessing the menu The phone is in standby mode: Menu Press the Menu Foxkey. ➔ The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select...

  • Page 27: Signals

    Right LED is lit: ➔ New voice mail, message, or callback received. Note: For an explanation of the indicator LED on expansion module Aastra M535, see Chapter "Using the Aastra M535 expansion key module", page 22. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 28: Supplementary Features

    Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls ............29 Using functions while in a call.

  • Page 29: Making And Answering Calls

    Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. Dialling by name You want to make a call by entering a name. Requirement: The name and the corresponding call number are stored in one of the system’s phone book or in an external phone directory connected to the system.

  • Page 30: Dialling From The Phone Book

    Supplementary features Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the sur- name or the first name.

  • Page 31: Dialling From External Phone Books

    Supplementary features Dialling from external phone books If you select Advanced search, you can search directly in the connected external phone books. This function is not available if no external phone book is connected. The surname, first name and town each have to be separated by a space, for example "no s so"...

  • Page 32: Dialling From The Call List Of Unanswered Calls

    Supplementary features Dialling from the call list of unanswered calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in a call list and the display shows Missed calls.

  • Page 33: Dialling From The Call List Of Answered Calls

    Supplementary features Dialling from the call list of answered calls You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can now call the person back using this call list. The list of answered calls contains a maximum of 10 entries.
  • Page 34 91. Note: To be able to store a phone number on a configurable key, you need to have con- nected an Aastra M530⁄Aastra M535 expansion key module. Contact your system administrator for more information. <once short> Activate the key's first allocated phone number: Press the key once.

  • Page 35: Requesting A Callback

    Supplementary features Requesting a callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook.

  • Page 36: To Answer The Callback Request

    Supplementary features To answer the callback request Someone has asked you to call back. You can tell this from the lit attention LED in the idle state. The display shows Callback requested. Call To answer the callback request: Press the Call Foxkey.

  • Page 37: Answering Call Waiting

    Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answering the call: Answer Press the Answer Foxkey.

  • Page 38: Starting An Announcement

    Supplementary features Starting an announcement You want to address internal users directly via their loudspeaker – where available – , without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Activating protection against call types", page 85).

  • Page 39: Private Call With Pin

    "Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 40: Using Functions While In A Call

    Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner.

  • Page 41: Making A Conference Call

    Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold.

  • Page 42: Transferring A Call Partner

    Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry call function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry call You are making/taking a call Press the...

  • Page 43: Parking A Call Partner

    You can retrieve your parked call party using Menu > Activated features > [P]. • The */# procedure for central parking can be found in the "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 44: Organising Absences From The Desk

    Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The Presence function lets you set your personal presence status quickly. It also tells you directly whether the user you want is reachable or absent without you having to call him.
  • Page 45 • when you call an internal user; • in the phone book or in a call list; • during dialling by name; • via a Team key (only the busy status is indicated; on the Aastra M535 the corre- sponding presence symbol is indicated too). Notes: •...

  • Page 46: Forwarding Calls (Call Forwarding)

    Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destina- tion (e.g. phone, voice mail, pager). With call forwarding you can forward incoming calls directly to a different destination. Notes: •...
  • Page 47 Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destina- tion. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destina- tion.

  • Page 48: Forwarding To Voice Mail

    "Configuring voice mail", page 89). For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. Notes: • A forwarding applies to all connected phones. • Only one forwarding variant at a time is possible.

  • Page 49: Forwarding To A Message

    Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text mes- sages.

  • Page 50: Locking Your Phone

    You can lock your phone with a PIN consisting of two to ten digits. You can modify this via menu (see chapter "Changing the PIN", page 82) or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). Menu Press the Menu Foxkey.

  • Page 51: Unlocking Your Phone

    Free and confirm with the Foxkey. ➔ The phone is unlocked. ➔ To unlock all your phones, execute the function code #33* <PIN> # (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1282/1.1 – R1.0 – 10.2011...

  • Page 52: Functions For Special Situations

    Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. Function selection for configurable key This section contains a list of all the functions you can store under a configurable key via the menu.
  • Page 53 Supplementary features Function Description (Automatic Call Dis- The call routing of calls in the queue can be controlled using an ACD appli- tribution) cation. In the user group incoming and internal calls are routed to a group of inter- User group nal destinations according to a preconfigured call distribution.

  • Page 54: Deflect A Call During The Ringing Phase

    Supplementary features Function Description Menu for selecting your personal call routing. For further information refer Personal call routing menu to Chapter "Activating personal call routing", page 62. With this function the phone rings only once. For further information refer to Ring off Chapter "Setting the ringing...

  • Page 55: Reject A Call During The Ringing Phase

    48. • To find out how to configure a voice mail, refer to the Chapter "Configuring voice mail", page or in the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 56: Send Text Messages

    Supplementary features Send text messages You want to send a written message to an internal user. You can send a text message to an internal user. The text message will appear on the person's display. Requirement: The internal user must have a phone capable of receiving text mes- sages.

  • Page 57: Picking Up A Call

    Supplementary features Read Text Messages Your display shows New message and the envelope symbol. The right-hand indicator LED is lit. Show Show text message: Press the Show Foxkey. ➔ The display shows the sender and the date/time of the text message. Read text messages: Read Select the text message you want and press the...

  • Page 58: Making A Call On A Third-Party Phone

    Supplementary features Activating/deactivating DTMF mode You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine. For these services you need the DTMF mode. In the DTMF mode each key press generates a tone. If for example you key in a call number during a call, your call partner will hear the tone signals.
  • Page 59 */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Paging an internal user using the general bell You are unable to reach an internal user and thus want to page them.

  • Page 60: Answering A General Bell

    Supplementary features Answering a general bell Via the general bell, you hear either your personal ringing pattern or the general ring- ing signal. Calls with the general bell as the destination can be signalled visually or acoustically via an external piece of supplementary equipment. The call can be answered on any phone.

  • Page 61: Tracking A Malicious Call

    "Configu- ring keys", page 91). You can also execute the function with a */# procedure (see "User’s Guide */# Proce- dures" on the Aastra document portal: www.aastra.com/docfinder). Before the call: Press the function key for <CLIR>. Notes: • CLIR works only with external calls.

  • Page 62: Activating Personal Call Routing

    Supplementary features Activating personal call routing You wan to specify which of your phone shall ring when you receive a call. If your system administrator has set up a phone number with several phones for you as well as the 5 call routings, you can specify which of your phones shall signal a call by using the personal call routing.
  • Page 63 Supplementary features Note: When you have activated ring alone but deactivated the personal call routing for a phone in parallel, an incoming call is not acoustically but only visually signalled. This function must be stored under a Foxkey or a function key (see Chapter "Configu- ring keys", page 91).

  • Page 64: Free Seating

    Supplementary features Free seating You do not have your own workplace and share desk and phone with other employ- ees. Log in: Free Seating lets you log in on a phone configured for that purpose. Once you are logged in, your personal call lists, phone book and all your other personal settings and Hotkeys are available to you immediately.
  • Page 65 PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Log out Log out free seating:...

  • Page 66: Setting Functions By Remote Control

    "Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 67: Organisation Within The Team

    The Team key flashes to indicate that the team partner is receiving a call. If, for example, level 3 of the Aastra M535 expansion key module is activated and the Team key on level 1 receives a call, the call is signalled by the red blinking LED in position 1.

  • Page 68: Substituting For A Team Partner

    Supplementary features Substituting for a team partner Your team partner is called. The Team key flashes. You know that your team partner is not at his desk at present and therefore decide to answer the call. You can answer the call using the Team key. As soon as you have answered the call, your team partner is free again.

  • Page 69: Line Keys

    If, for example, level 3 of the Aastra M535 expansion key module is activated and the Line key on level 1 receives a call, the call is signalled by the red blinking LED in position 1.
  • Page 70 Supplementary features Making calls using the Line key You want to make a call via a Line key. You can make a call via any free Line key. Each Line key has its own phone number; in other words when you make a phone call you transfer the phone number belonging to the active Line key.

  • Page 71: Switching Active Lines

    Supplementary features Park call on Line key You are connected with your call partner via a Line key and decide to park the call. You can park your call partner on the current Line key. Park Park call: Press the Park Foxkey.

  • Page 72: Personalizing Your Phone

    Personalizing your phone These sections explain how to adapt the phone’s basic settings to suit your per- sonal requirements. Display ................73 Setting the ringing properties (Audio) .

  • Page 73: Display

    You can adjust the Display contrast, the Backlight and the Backlight intensity. Note: Please note that the backlight intensity may become less if Aastra 5380 is not con- nected to the power supply. Menu Press the Menu Foxkey. Settings Scroll to...
  • Page 74 Setting the Aastra M535 display You can adjust the M535 display contrast and the M535 backlight intensity. The backlight setting for the display of the Aastra M535 is taken from the phone. Menu Press the Menu Foxkey. Settings Scroll to...

  • Page 75: Setting The Ringing Properties (Audio)

    Personalizing your phone Setting the ringing properties (Audio) This section explains how to set your phone's ringing tone properties. Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the –-key.

  • Page 76: Setting The Ringing Properties

    Personalizing your phone Setting the ringing properties You want to change the way in which your phone rings. You can adjust the Ringing volume, the Internal melody, the External melody, the Speed, and the Attention tone volume. If you do not want to be disturbed during a certain time, you can set your phone not to ring with Ring off.

  • Page 77: Hands-Free And Headset Settings

    Personalizing your phone Hands-free and headset settings This section explains other ways in which you can make calls with your phone. Automatic hands-free mode You want to answer a call without picking up the handset or pressing a key. You can choose whether your phone should immediately and automatically activate hands-free operation after one ring, for internal calls or announcements.

  • Page 78: To Activate Headset Operation

    Ask your dealer which headsets are particularly well suited for this phone. When you connect a Bluetooth headset (see chapter "Activate Bluetooth operation and Bluetooth device (Aastra 5380 only)", page 79), the headset is automatically acti- vated. Notes: •...
  • Page 79 Personalizing your phone Activate Bluetooth operation and Bluetooth device (Aastra 5380 only) You want to make a call using a Bluetooth-supported headset or to set up a confer- ence using a Bluetooth-supported conference unit. Contact your system administra- tor to install a Bluetooth module.
  • Page 80 Personalizing your phone Only one Bluetooth connection at a time is possible. Note: To find out how to make phone calls with the headset, refer to the Chapter "Using a headset", page 19. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select...

  • Page 81: General Settings

    Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your lan- guage is marked by an "*"...

  • Page 82: Changing The Pin

    The new PIN is stored. Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1282/1.1 – R1.0 – 10.2011...
  • Page 83 The text is stored. Note: You can use the Correction key to delete any incorrect character. Activating screensaver (only Aastra 5380ip) You want to activate the screensaver, which your phone displays some minutes after the idle state. As screensaver, you can select between clock round and square.
  • Page 84 Activating screensaver (with the clock type you want) or deactivating and con- firm with the Foxkey. ➔ The setting is stored. Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press the Menu Foxkey.

  • Page 85: Protection Settings

    Personalizing your phone Protection settings This section explains how you can protect yourself against certain types of call. Activating protection against call types You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on it: •...

  • Page 86: Phone Book Management

    Personalizing your phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. Creating a new phone book entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book.
  • Page 87 Personalizing your phone Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Press the phone book key. Private contacts Scroll to Private contacts and press the Select...
  • Page 88 Personalizing your phone Storing the phone number in the phone book from the call list You want to store a phone number from one of the call lists in your private phone book. You can add a phone number to an existing contact or create a new contact. Menu Press the Menu...

  • Page 89: Configuring Voice Mail

    • To find out how to configure call forwarding to your voice mail, refer to the Chapter "Forwarding to voice mail", page 48. • For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 90: Configuring Presence

    Personalizing your phone Configuring presence You can to control your current presence status (see Chapter "Organizing absences using the Absence key", page 44). You have a choice of 5 presence profiles for controlling your presence status. For each of these presence profiles you can make the following settings: •...

  • Page 91: Configuring Keys

    • directly on the Foxkey itself – retrievable only in the idle state To be able to use a configurable key, you need to make sure an Aastra M530 or Aastra M535 expansion key module is connected. Contact your system administrator for more information.
  • Page 92 Notes: • You can use the Correction key to delete any incorrect character. • You can store only one call number on a configurable key of the Aastra M535 expansion key module. Store a function under a key – function key You want to retrieve a frequently used function - for example "call forwarding on no...
  • Page 93 Personalizing your phone If you have connected an Aastra M530 or Aastra M535 expansion key module, the LED indicates the key status: • Red: Function is activated. • Green: Function is deactivated. Menu Storing a function under the Foxkey: Press Menu.
  • Page 94 Personalizing your phone Store a team partner under a key – team key Together with other members you wish to organise yourself into a team so that on the one hand you can always be reached as a team and, on the other, to ensure mutual substitution.

  • Page 95: Clearing A Key

    Personalizing your phone Answer Setting the answering mode: Scroll to Answer and press the Modify Foxkey. Select the required setting and confirm with the Foxkey. ➔ The setting is stored. Setting possibilities for answering: to answer the call by pressing the line key, Handset to answer by picking up the handset, and...

  • Page 96: Configuring Line Keys

    Personalizing your phone Configuring Line Keys This section explains how to adapt your Line key settings to suit your personal requirements. Your system administrator will determine whether your phone has Line keys. Setting the Response of a Line Key You want to set the response of a line key. You can choose whether you also want a ringing signal in addition to the flashing Line key when you receive a call on a Line key.

  • Page 97: Formulating Functions

    Personalizing your phone The following audio settings are possible: Ringing, Melody, Speed, Answer. Notes: • A Line key can only be allocated to a configurable key. • To find out how to use a line key, refer to the Chapter "Making calls using the Line key", page 107.
  • Page 98 Notes: • Functions that are not available via the menu can be activated using */# pro- cedures (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). • You can either type in a */# procedure directly or store it under a key.

  • Page 99: Operator Console

    This section explains the options provided by your Aastra 5380/5380ip with Aastra M535 when it is registered on the system as an operator console. Information on the operator console..........100 Setting the operator console .

  • Page 100: Information On The Operator Console

    Once your system administrator has configured the first Line key on your Aastra M535 your phone acts as an operator console. You can then configure fur- ther line keys at any time. Use your Aastra 5380/5380ip as normal phone and the Aastra M535 as operator console with its specific features.

  • Page 101: Personal Key

    Operator console Personal key Once your system administrator has configured your phone as operator console, your Personal key is also configured. The Personal key allows the operator console to act as an ordinary user. In other words, you can use this key to make personal calls. Incoming calls to your personal phone number are routed to the Personal key.
  • Page 102 Operator console A red LED signals an external call; a green LED, an internal call. A Line key uses all 3 levels for information display: • Level 1 and 2: Caller’s name or call number (depending on the system configura- tion).

  • Page 103: Setting The Operator Console

    Operator console Setting the operator console You can configure up to 10 line keys on level 1 of an Aastra M535. Adding and setting operator console lines You can make a number of settings that affect the telephone's response when some- one calls on a Line key.

  • Page 104: Deleting A Line Key

    Operator console Setting possibilities for answering mode: for making the call by pressing the Line key and Handset for making the call by picking up the handset. Setting possibilities for call list: Insert for an entry in the call list and Do not insert for no entry.

  • Page 105: Using An Operator Console

    Operator console Using an operator console Answering a call on your Personal key You receive a call on your personal phone number on your operator console. The LED on your Personal key begins to flash. To answer the call, proceed as follows: You can take the call without having to press your Personal key.
  • Page 106 Operator console Pick up the handset. ➔ Connection with the line with the highest priority. 1. Press the Line key. ➔ The line is selected. 2. Pick up the handset. ➔ Connection with the selected line. Making calls using the Personal Key You want to make calls on your operator console without seizing a Line key.
  • Page 107 Operator console Making calls using the Line key You want to make a call via a Line key. You can make a call via any available Line key using the operator console. Each Line key has its own phone number; in other words when you make a phone call you trans- fer the phone number belonging to the active Line key.
  • Page 108 Operator console Switching active lines You are in a call and want to answer a call on another Line key or make a call. You can switch lines by pressing a key. The active call is automatically parked locally. Parking the call and switching lines: Press the new line key you want.
  • Page 109 Operator console Activating a substitution for the operator console You want to forward calls to your operator console to a different destination. The function Substitution is used to forward calls intended for operator consoles. The substitution is automatically activated for all the other operator consoles as well. Calls to your Personal key are not affected by the forwarding.
  • Page 110 Operator console Making calls to a two-company system You are operating a two-company system and want to appear either as Company A or as Company B, as necessary. Requirement: The system and your operator console have been set up by the system administrator.
  • Page 111 "Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1282/1.1 – R1.0 – 10.2011...

  • Page 112: Installation And First-Time Operation

    Labelling the Aastra M530 expansion key module ........

  • Page 113: Equipment Provided

    Installation and first-time operation Equipment provided Telephone connection cable Telephone and handset Handset connection cable Aastra 5380 Stand rest; can also be used as a Quick User's Guide and mounting frame for wall mounting safety information eud-1282/1.1 – R1.0 – 10.2011...

  • Page 114: Options

    Installation and first-time operation Options Plug-in power adapter Expansion key module Aastra M530 with write-on labels (incl. stand rest and connection cable) Expansion key module Aastra M535 with display (incl. stand rest and connection cable) eud-1282/1.1 – R1.0 – 10.2011...

  • Page 115: Setting Up And Mounting The Phone

    To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. • Connect the phone as indicated in Chapter "Connect Aastra 5380", page "Connect Aastra 5380ip", page 119. 25° 40°...

  • Page 116: Wall Mounting

    Ask your dealer for a list of suppliers for a suitable ribbon cable (only Aastra 5380ip). • You can only connect one Aastra M535 and one Aastra M530 (option) if the phone is wall-mounted.
  • Page 117 Installation and first-time operation 3.5 mm 151 mm Dismantling Desk phone: • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. •...

  • Page 118: Connect Aastra 5380

    Telephone connection Connecting the handset Connecting the headset Connecting the Aastra M530/Aastra M535 expansion key module or power supply Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol.

  • Page 119: Connect Aastra 5380Ip

    Connecting the handset Connecting the headset Connecting the power supply Connecting the Aastra M530/Aastra M535 expansion key module Note: Your system administration will take care of the IP addressing and the commis- sioning of the phone. The IP addresses and other information about your phone is available in the setting mode.

  • Page 120: Connecting The Power Supply

    Installation and first-time operation • Connecting the LAN cord (not included in the scope of delivery) to a LAN socket. • Plug the connector at the loose end on the underside of the phone into the LAN socket. • Desk installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest.

  • Page 121: Aastra M530/Aastra M535 Expansion Key Module (Optional)

    You can connect up to 3 Aastra M530 expansion key modules with 20 configurable keys each and up to 3 Aastra M535 expansion key modules with 3 x 15 configurable keys to your phone. You can freely combine Aastra M530 and Aastra M535. Each key has an LED for visual signalling.
  • Page 122 If there is an under supply of power, a mes- sage appears on the display. Contact your system administrator for more informa- tion. • Proceed in a similar way if you want to connect other Aastra M530/Aastra M535 expansion key modules (maximum 3). eud-1282/1.1 – R1.0 – 10.2011...

  • Page 123: Labelling The Aastra M530 Expansion Key Module

    Installation and first-time operation Labelling the Aastra M530 expansion key module Write-on labels for the configurable keys can be found on the Aastra 400 Doc- Finder as electronic document. You can fill out the fields directly on your PC and then print out the labels.

  • Page 124: Further Information

    Declaration Open Source Software (Aastra 5380ip)........

  • Page 125: Troubleshooting

    The key for a reconfiguration may be locked in the system. Contact your system administrator for more information. The expansion key module Aastra M530/Aastra M535 possibly has not sufficient power supply. Contact your system administrator for more information. Insufficient display contrast The setting for the display contrast is inadequate.

  • Page 126: Declaration Open Source Software (Aastra 5380Ip)

    Further information Declaration Open Source Software (Aastra 5380ip) About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sec- tions listed below are available at www.aastra.com/docfinder...

  • Page 127: Index

    ........ 31 Call list ................ 32 from the phone book ..........30 Call routing ...............62 with a configurable key Aastra M535 ....34 Call waiting: with configurable Foxkey ........34 answering ..............37 with phone number ..........16 on an internal user ..........36...
  • Page 128 Enquiry call during a call ..........40 Keys: Equipment provided ..........113 ..................22 Exclusion of Liability .............10 Expansion key module: Labels ................. 4 Aastra M530 ............121 LAN ................ 119 connect ..............122 LED ..................27 Connections ............121 Line key ................69 LED ................22 Line: using ................22...
  • Page 129 Purpose and function .............9 Open Source Software ..........126 Operating elements ............2 Operator console: Redial ................17 Aastra M535 ............100 Redial key ................3 Call to a two-company system ......110 Reject ................. 55 Call to Line key ............105 Reject a call during the ringing phase ....
  • Page 130 Team key ................94 Team: Announcement to team partner .......68 Calling a team partner ...........67 Organisation within the team ......67 Substituting for a team partner ......68 Using the Team key ..........67 Text message: reading ................57 sending ...............56 third-party phone ............58 To activate headset operation ........78 Tracking a malicious call ..........61 Trademarks ...............10 Transferring a call partner ...........42...

  • Page 131: Declaration Of Conformity

    Declaration of Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive 1999/5/EC. • all our products are manufactured in conformity with RoHS and WEEE (2002/95/EC and 2002/96/EC).

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