HP 4400 Quickspecs page 21

QuickSpecs
Family Information
Deployment and Per Deployment and Per Deployment and Per Deployment and Per
Event Service Descriptions Event Service Descriptions Event Service Descriptions Event Service Descriptions
eSupport eSupport eSupport eSupport
Availability Assessment for SANs Availability Assessment for SANs Availability Assessment for SANs Availability Assessment for SANs
Recommendations for reducing or eliminating risks to the availability of your SAN infrastructure.
SAN Solution Service
You get a powerful network storage solution up-and-running quickly and efficiently with minimum
disruption and rapid returns on your SAN investment.
Data Migration Data Migration
Data Migration Data Migration
Transfers your critical information to a new or reconfigured storage array in an open systems
environment - across a data center or around the world.
Data Replication Solution Service Data Replication Solution Service Data Replication Solution Service Data Replication Solution Service
Ensures a timely, cost-effective deployment of your data replication solution cuts risk and shortens
your time-to-results.
Data Sanitation Service Data Sanitation Service Data Sanitation Service Data Sanitation Service
Provides a method for removing data from rotational hard disk media preventing sensitive
information from being retrieved or re-created. It recommended to remove data during asset
retirement, leasing returns, hardware upgrades, or redeployment of storage devices.
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal Support Portal Support Portal Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit: http://www.hp.com/support
Instant Support Enterprise Edition Instant Support Enterprise Edition Instant Support Enterprise Edition Instant Support Enterprise Edition (ISEE)
HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for
your IT data center. ISEE uses continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems.
ISEE is a no charge feature of the EVA warranty. Notification and status information can be sent to a HP
Service Center or provided for customer monitoring.
For more information or to download ISEE, visit:
ISEE can be used to facilitate customer replacement of certain EVA replaceable units (RUs) . (See the
Warranty and Services Included with the Product section of this document for the RU list.) A failing or
failed device would be reported to HP Services via (ISEE)/Proactive Replacement Service (PRS). The
customer would be contacted and arrangement made to either utilize mandatory or optional customer
DA - 12893 North America — Version 1 — February 26, 2008
HP StorageWorks 4400 Enterprise Virtual Array HP StorageWorks 4400 Enterprise Virtual Array HP StorageWorks 4400 Enterprise Virtual Array HP StorageWorks 4400 Enterprise Virtual Array
http://www.hp.com/go/instantsupport
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