Vax Pro Instruction Manual page 9

10. Guarantee
Conditions
Vax Pro
Vax Ltd guarantees this vacuum cleaner to be free from
defects in material or workmanship commencing upon
the date of the original purchase. Save your original
sales receipt to validate the start of warranty period.
If the vacuum cleaner should become defective within
the first two years, Vax will repair or replace any
defective parts free of charge (details of parts excluded
are in the conditions below).
The complete machine must be delivered to any Vax
authorised service agent along with proof of purchase
(for full terms and conditions see below).
After the two year period has expired, Vax will guarantee
the main unit for parts only for three years (for full terms
and conditions see below).
1 OUR COMMITMENT TO YOU
1.1 Vax promise that, provided you use the Product
in accordance with the operating instructions for
normal domestic purposes:
(a) the Product should be free from defects
in design, materials, workmanship and
manufacture for 2 years from the date of
purchase (the "Initial Guarantee Period"); and
(b) for an additional three years after the
expiry of the Initial Guarantee Period
(the "Additional Guarantee Period") the main
unit of the Product should be free from
defective parts.
1.2 Please note however that our commitment to
you is subject to the terms of this Guarantee.
In particular, please read Section 1.4, Section 2
(Important Exceptions from our commitment to
you), Section 3 (Transfer of our Commitments)
and Section 5 (Limits to our responsibility).
1.3 If Vax is in breach of our commitments then, subject
to the other terms of this Guarantee, Vax will pay
the cost of parts and labour during the "Initial
Guarantee Period" and for the cost of parts only
during the "Additional Guarantee Period". Please
refer to Section 4 of this guarantee for details of
how to make a claim under this Guarantee.
1.4 Our commitment to you is only valid if you are
a consumer (not a business) [living] in mainland
Terms &
for V-100
TBS/UK Service & Help/Technical Specifications
United Kingdom. If you live outside mainland
United Kingdom (or unsure if this covers
you) please contact your local Vax Approved
Service Agent.
2 IMPORTANT
COMMITMENT TO YOU
2.1 Please note that our commitment (and this
Guarantee) does not cover:
(a) Products that have been used for anything
other than normal domestic purposes.
(b) Products that have not been used in
accordance with instructions which are
set out in the documentation provided with
your Product;
(c) Products
cosmetically;
(d) Products
accidentally damaged;
(e) Problems with the Product which result from
your negligence;
(f) Regular maintenance or servicing including
the clearing of blockages from the hose
and tools;
(g) Products which have been damaged as a
result of bags, filters, fluids or accessories
which are not of a specification or quality
that we provide or recommend;
(h) Consumable items including bags and filters;
(I) Products which have been damaged as a
result of consumable items such as bags
and filters not being regularly cleaned and
replaced;
(j) Products which have been exposed to fire,
water, excessive moisture or dampness or
extreme change in temperature or climate;
(k) Products which have been opened up,
repaired or altered by anyone other than a
Vax Approved Service Agent;
(l) Damage or loss to Product occurring
during transit to or from the Vax Approved
Service Agent.
(m) The replacement
including hoses, cables, attachments and
floor tools; and
(n) Costs associated with callout, collection of
the Product;and
(o) Cost of repair of the Product during the
Additional Guarantee Period.
EXCEPTIONS FROM
which are only
which are deliberately
of perishable
OUR
damaged
or
items
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