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PROBLEM
Does not flush
a. Water supply valve closed.
b. Supply line blocked.
c. Flush valve chain too loose or disconnected.
d. Sand or debris lodged in water control.
Poor or sluggish flush
a. Bowl water level too low.
b. Supply valve partly closed.
c. Partially clogged trapway and/or drain pipe and/or vent.
d. Supply pressure too low.
Toilet leaks
a. Poor supply line connection.
b. Poor bowl to tank/floor connection.
a. Flush valve chain too tight, holding flush valve open.
Toilet does not shut off
b. Flush valve seal leaking or deformed.
c. Sand or debris lodged in water control.
For this warranty to become effective, the accompanying warranty registration card and proof of purchase must be completed and
returned to the address on the warranty registration card within 30 days of purchase.
If inspection of this American Standard plumbing product, inclusive of china and all mechanical components, within ten years after its
initial purchase, confirms that it is defective in materials or workmanship, American Standard will repair or, at its option, exchange the
product for a similar model.
This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this
product should check with a local building or plumbing contractor to insure local code compliance before installation.
This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty
maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with American Standard's instructions; or if it
has been modified in a manner inconsistent with the product as shipped by American Standard.
This warranty DOES NOT COVER any damage caused by the use of in-tank cleaners.
American Standard's option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or
installation, nor shall American Standard be responsible for any other incidental or consequential damages attributable to a
product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this warranty. (Some
states or provinces do not allow the exclusion or limitation of implied warranties, so this exclusion may not apply to you.)
This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to
province, in which case this warranty does not affect such statutory rights.
For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product
was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:
In the United States:
American Standard Inc.
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Consumer Affairs
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: (800) 442-1902
www.americanstandard-us.com
TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
FloWise
HET TEN-YEAR WORRY-FREE
™
Toll Free: (800) 387-0369
www.americanstandard.ca
a. Open valve and allow water to fill tank.
b. Shut off water supply, disconnect supply line and inspect all
gaskets and washers. Reassemble. Also, see Fluidmaster
maintenance. (see Step 14)
c. Readjust chain length as required.
d. Shut off water supply. Remove cap and clean as per Step 14.
a. Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.
(see Step 13a)
b. Open supply valve fully. Be sure that proper supply tube size
is used.
c. Remove obstruction. Consult a plumber if necessary.
d. Normal supply pressure must be at least 20 psi.
a. Review Step 9 of installation procedure.
b. Review Step 4 through 7 of installation procedure.
a. Readjust chain length as needed. Review Step 10.
b. Clean debris from seal surface. Replace flush valve seal as
needed. (see Step 13)
c. Shut off water supply. Remove cap and clean as per Step 14.
LIMITED WARRANTY
™
In Canada:
American Standard
2480 Stanfield Rd.
Mississauga, Ontario
Canada L4Y 1S2
- 5 -
CORRECTIVE ACTION
In Mexico:
Customer Service Manager
Ideal Standard, S.A. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
www.americanstandard.com.mx
73 0924-100 Rev. E
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