Common Error Messages - Western Digital TV LIVE User Manual

Common Error Messages

If this message appears
HOME
Hard drive cannot aggregate.
No storage present.
Media Library requires more storage
space: [XXXMB]
Please turn off journaling on the
attached storage's file system for the
media player to compile the media
library.
Unable to compile media library on
read-only storage.
Unable to compile media library. Please
check your storage setting.
Unrecognized storage.
Question XX: WD USB HDD
Trouble Shooting
CONTENT PLAYBACK
There is no media in the current folder.
Perform this action
There are different conditions under which this error
message may appear. The message will specify the
issue. For example, not enough space is used on the
storage or a journaled file system.
Attach the USB device that contains your media files.
1. Eject and disconnect the USB device from the
media player.
2. Connect the USB device to your computer and
delete unnecessary files to meet the required
storage space.
3. Attach the USB device to the media player again.
1. Eject and disconnect the USB device from the
media player.
2. Connect the USB device to your Apple computer
and disable the journaling function. Refer to the
Apple Help for information.
3. Attach the USB device to the media player again.
1. Eject and disconnect the USB device from the
media player.
2. Connect the USB device to your computer and
make sure the read-only protection is disabled.
3. Attach the USB device to the media player again.
There are two different conditions under which this
error message may appear:
1. Insufficient storage space on the drive(s).
2. Drive is configured as "read-only."
Free up drive storage space or adjust the drive
settings to resolve this error.
The USB device model is not supported. Use another
USB device.
This indicates a system diagnostic failure. Contact
WD Technical Support for assistance.
There are no supported media files in the selected
folder. Select another folder that contains media files
of the correct format.
WD TV Live Streaming Media Player
User Manual
SYSTEM MAINTENANCE – 207