Troubleshooting - HP Hewlett-Packard User Manual

Troubleshooting

If you have a problem while operating the HP Fast InfraRed
Receiver, follow these steps:
1 Verify in your computer user's guide that your equipment
is compatible with the HP Fast InfraRed Receiver, fulfills
system requirements, and you have performed the
correct hardware and software installation procedures.
2 See the Troubleshooting Chart on page 14 to check if a
solution to your problem is provided.
3 If you still have a problem, or think you may have a
defective HP Fast InfraRed Receiver, consult the support
section of your user's guide.
Please have the following information available before you
call:
Description of the problem
Version of Windows or Mac OS you are using
Type of portable IrDA-compliant device you are using
HP Fast InfraRed Receiver serial number and product
number
EN
HP Fast InfraRed Receiver 13