Troubleshooting - Shark NV36A series Owner's Manual

Troubleshooting

WARNING:
to reduce the risk of electric shock, the power cord must be disconnected
before performing maintenance/troubleshooting checks.
PROBLEM
Vacuum is not
picking up dirt.
Vacuum lifts scatter rugs
(lightweight, movable
rugs).
Airflow is restricted. No
suction or light suction.
Motorized floor brush
has become jammed or
has shut off.
Vacuum turns off on its
own.
10 TOLL FREE: 1-800-798-7398
NV36_NV36A_26_IB_ENG_110421_1.indd 10
POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
"Maintenance" sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
delicately sewn edges.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
"Maintenance" sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear
blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on. (See "Checking
for Blockages" for instructions.)
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the "O" (Off) position.
2. Unplug the vacuum.
3. E mpty the dust cup and clean filters. (See "Maintenance" sections for
instructions.)
4. C heck for blockages in hose, accessories and inlet openings. (See
"Checking for Blockages" for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the "I" (On) position to restart the vacuum.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
11-04-29 9:51 AM