Cannot Import Images - Sony Cyber-shot DSC-W570 User Manual

Cyber-shot User Guide
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Troubleshooting
Precautions/About this camera
Contents list
Computers
"Memory Stick PRO Duo" media is not recognized by a computer with a
"Memory Stick" media slot.
Check that the computer and the "Memory Stick" media Reader/Writer support "Memory Stick
PRO Duo" media. Users of computers and "Memory Stick" media Readers/Writers made by
manufacturers other than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" media is not supported, connect the camera to the computer. The
computer recognizes the "Memory Stick PRO Duo" media.
Your computer does not recognize the camera.
When the battery level is low, insert the charged battery pack.
Set [USB Connect] to [Mass Storage].
Use the Cable for multi-use terminal (supplied).
Disconnect the Cable for multi-use terminal from both the computer and the camera, and
connect it again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
Connect the camera directly to your computer without passing through a USB hub or other
device.

Cannot import images.

Connect the camera and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may not be able to
import the images to a computer. Shoot using a memory card formatted by the camera.
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After making a USB connection, "PMB" does not start automatically.
Make the USB connection after the computer is turned on.
After making a USB connection, "PMB Portable" does not start.
Set [LUN Setting] to [Multi].
Set [USB Connect] to [Mass Storage].
Connect the computer to the network.
Cannot play back images on your computer.
If you are using "PMB", refer to "PMB Help".
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