JVC EM42FTR User Manual page 43

Roku Streaming Stick™
Important Product Information
The License Agreement
The Roku and third-party software license terms can be found at: www.roku.com/license. Use of the
Roku Streaming Stick ("Streaming Stick") constitutes acceptance of as well as agreement to those license
terms.
One (1) Year Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this Limited Warranty:
• Only to the person or entity that originally purchased the Streaming Stick from Roku or from one of its
authorized re-sellers or distributors; and
• Only for Streaming Sticks purchased and delivered to the end user within the United States and
Canada.
Limited Warranty
Roku warrants the Streaming Stick hardware against defects in materials and workmanship under normal
use for a period of one (1) year from the date of purchase ("Warranty Period"). If Roku determines that the
Streaming Stick's hardware is defective, Roku will either repair the unit or replace
the unit with either a new or rebuilt Streaming Stick, at its option. If the Warranty Period has expired or
is otherwise not applicable (see Scope and Limitation on Warranty below), we will return the Streaming
Stick to you. More information about this warranty can be found at www.roku.com/support. THE
FOREGOING SETS FORTH ROKU'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF
ANY BREACH OF THIS LIMITED WARRANTY. Return and Warranty Service Process Please access and review
the online help resources at www.roku.com/ support before seeking warranty service. To return or obtain
warranty service for a Streaming Stick, you must first obtain a Return Merchandise Authorization (RMA)
number from a Customer Support Representative (CSR) at Roku. Customer Support
contact information can be found by visiting www.roku.com/support. RMA numbers expire thirty days
from issuance. Roku may attempt to troubleshoot a warranty-related problem prior to issuing a RMA
number. Please be prepared to provide additional information upon request. Once a RMA number is
obtained, you must ship your Streaming Stick, freight prepaid, together with proof of purchase and all
accessories, in either the original packaging or packaging affording an equal degree of protection, to the
Roku authorized distribution facility identified by the CSR. Failure to return any of the accessories could
result in a delay and/or result in an invoice to you or credit to Roku for the missing accessories. Important:
When emailing for a RMA number, please provide the following information with your request: (a)
model number, (b) serial number, (c)problem description, (d) software version (located in the System
Configuration menu), (e) date of purchase, (f ) place of purchase (reseller or online place of purchase),
and (g) return shipping address (P.O. boxes are not accepted). Scope of and Limitation on Warranty The
warranty on the Streaming Stick is limited to the repair or replacement of defective units as described
in the Limited Warranty section above. This warranty does not cover customer training or education,
installation, set up adjustments, or signal reception problems. This warranty also does
not cover any issue related to the service provided by your Service Provider, including but not limited to
service disruption, changes in service terms, changes in offerings, changes in format, or technical
problems. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence,
commercial use or modification of, or to any part of, your Streaming Stick.
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