Turtle Beach EAR FORCE i30 User Manual page 24

Troubleshooting Tips
No sound
Possible Cause...
Bluetooth volume control turned down
Headset is off
Voice Chat drops
Most in-game voice chat drops are caused by network congestion or "lag." They usually subside after a few moments so
please be patient. In extreme cases, you may need to leave the game and return to reset the chat function. If you use a
wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction. For best
results, we recommend a wired connection from your modem/router to your Mac.
Bluetooth not working
Try using the Bluetooth pairing instructions (see "Bluetooth Operation and setup"on page 9) to pair your headset to
a different Bluetooth-ready mobile phone than the one you usually use. With the headset paired to the phone, call a
friend/relative. Is the person you are calling able to hear you? Are you able to hear the person you are calling? If you're
experiencing the same issue with two different phones, you will want to contact our support team via the link below.
Bluetooth audio quality
If you are Bluetooth paired to your Mac, after your chat or call is completed you may experience a drop in audio quality.
You will need to set your headset back to stereo. see "Chat / VoiP setup" on page 20.
Headset not powering on
The battery may be depleted. Charge your headset for 8 hours. (You may use the headset while recharging.) see
"Charging the Headset" on page 21.
If your issue is not resolved by these steps.
please visit turtlebeach.com/support
solution
Press the Bluetooth Volume Up button.
Check that the headset is powered on. The Status LED on the
left ear cup should be flashing either red or white.
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