Procurve Networking Customer Support Services; Before Calling Support - ProCurve 1800-8G Installation And Getting Started Manual

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Installation and getting started manual (62 pages)

Table of Contents

ProCurve Networking Customer

Support Services

If you are still having trouble with your switch, ProCurve Networking

offers support 24 hours a day, seven days a week through the use of

a number of automated electronic services. See the Customer

Support/Warranty booklet that came with your switch for information

on how to use these services to get technical support. The ProCurve

Networking Web site,

date support information.

Additionally, your ProCurve Networking authorized network reseller

can provide you with assistance, both with services that they offer

and with services offered by ProCurve Networking.

Before Calling Support

Before calling your networking dealer or ProCurve Networking

Support, to make the support process most efficient, you first should

have retrieved the following information:

Information Item

• product identification

• details about the switch's status

including the software (OS) ver-

sion, a copy of the switch configu-

ration, a copy of the switch Event

Log, and a copy of the switch sta-

tus and counters information

• copy of your network topology

map, including network addresses

assigned to the relevant devices