NCR 5965 User Manual
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NCR 5965 User Manual

15" touch lcd
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5965 15-inch Touch LCD
Release 1.0

User Guide

B005-0000-1865
Issue A

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Summary of Contents for NCR 5965

  • Page 1: User Guide

    5965 15-inch Touch LCD Release 1.0 User Guide B005-0000-1865 Issue A...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Preface Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Audience This book is written for hardware installer/service personnel, system integrators, programmers, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or...

  • Page 4: Safety Requirements

    Safety Requirements The NCR RealPOS 5965 conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements (B005-0000-1701).

  • Page 5: Table Of Contents

    Chapter 3: Hardware Installation Installing the 5965 .....................3-1 Connector Panel Access..................3-1 Mounting Options ....................3-2 5965 Cables Connecting to a POS ..............3-2 DVI Connections (Video)................3-3 VGA Connections (Video) ................3-4 Powered USB Cable Connections (Data and Power) ........3-5 Power Brick and USB Connections (Power and Data) ........3-6 Cable Routing .....................3-7...
  • Page 6 Auto/Select Button ..................3-9 (+) and (-) Buttons..................3-9 Main Menu......................3-10 Setup Menu .......................3-11 Input Signal ....................3-11 Picture Menu.....................3-13 Brightness Control..................3-13 Contrast Control ...................3-14 Color Menu .......................3-15 Color Temperature..................3-15 OSD Menu ......................3-17 OSD Timeout ....................3-17 Horizontal Positioning..................3-18 Vertical Positioning ..................3-18 Rotation/Mirror ....................3-19 Language ......................3-19 System Menu ....................3-20 Chapter 3: Touch Screen Calibration...
  • Page 7 Condition: Audio not Working or Imbalanced ...........4-6 Condition: OSD Controls not Functioning Correctly .........4-6 Continued failure ....................4-6 Troubleshooting Flow Chart ..................4-7 Chapter 5: Disassembly Procedures Removing the LCD Monitor from the Mount ............5-1 Removing the MSR ....................5-2 Disassembling the Display Head................5-5 Removing the Back Cover ..................5-5 Removing the OSD Board ..................5-6 Removing the Controller Board................5-7...
  • Page 8 Turning Off the Mouse Pointer .................7-3 Terminal Placement....................7-5 Appendix A: Interconnection Diagram...

  • Page 9: Revision Record

    Revision Record Issue Date Remarks July 2010 First issue...

  • Page 11: Chapter 1: Overview

    Chapter 1: Introduction The NCR 5965 is a 15-inch TFT Liquid Crystal Display with a capacitive Touch Screen. The display accepts industry-standard RGB video images from a PC motherboard and dynamically resizes VGA (640  480), SVGA (800  600), XGA (1024  768) & SXGA (1280 x 1024) @ 60Hz images to fill the entire viewable area.

  • Page 12: Standard Features

    Chapter 1: Overview Standard Features The 5965 consists of a plastic housing, sheet metal interior, a 15’ LCD, an inverter, a controller board, a powered USB cable (1M/4M), an audio cable (0.9M/4.6M), a video cable (0.9M/4.6M), an optional Magnetic Stripe Reader (MSR), a standard power brick, a manual and a shipping box.

  • Page 13: Optional Features

    MSR Kits can be installed in the field or then can be ordered through a staging request Table Top Mount The 5965 15” Touch LCD display can be mounted on the Standard Remote Table Top Mount (5965-K030/K031). 21151b Integrated Mount (NCR 7457/7458) The 5965 15”...
  • Page 14 Chapter 1: Overview...

  • Page 15: Chapter 2: Site Preparation

    Site Preparation Chapter 2: Physical Environment The physical environments required for the 5965 LCD Display are listed in this section. Operating Range Condition Range Temperature 0° to 50°C Relative Humidity 10% to 90% (Non-condensing) Atmospheric Pressure 3000 meters (max.) Storage Range...

  • Page 16: Electrical Environment

    Chapter 2: Site Preparation Electrical Environment Power is supplied to the display either from an external power supply or through a Powered USB interface. In either case, the nominal input voltage shall be +12 volts and conform to the following: Parameter Minimum Typical...

  • Page 17: Touch Lcd Display On The Standard Table-Top Mount

    Chapter 2: Site Preparation Touch LCD Display on the Standard Table-Top Mount 394 mm (15.5 in.) 350 mm (13.75 in.) 273 mm 25820 (10.75 in.)
  • Page 18 Chapter 2: Site Preparation...

  • Page 19: Chapter 3: Hardware Installation

    950, and EN 60 950. The power source must be certified by the appropriate safety agency for the country of installation. Caution: Use a grounding strap when installing this feature. Connector Panel Access The 5965 peripheral cable connectors are located on the bottom of the assembly. USB+Power Audio 25822...

  • Page 20: Mounting Options

    A special USB cable is used for data in this case.  If audio is used, connect the Audio Connector on the 5965 to the Audio Out port on the host computer through the 0.9 m (3 ft.) or 4.6 m (15 ft.) Audio cable.

  • Page 21: Dvi Connections (Video)

    Chapter 3: Hardware Installation DVI Connections (Video) Connect the VGA Cable to the VGA connectors on both the 5965 Touch LCD and host terminal. RS232/C RS232/D USB/I USB/H Cash Drw USB/E USB/F USB/G USB/C USB/D Mouse Line Out Parallel RS232/B Speaker Keybd.

  • Page 22: Vga Connections (Video)

    Chapter 3: Hardware Installation VGA Connections (Video) Connect the VGA Cable to the VGA connectors on both the 5965 Touch LCD and host terminal. RS232/C RS232/D USB/H USB/I Cash Drw USB/C USB/D USB/E USB/F USB/G Mouse Line Out Parallel RS232/B...

  • Page 23: Powered Usb Cable Connections (Data And Power)

    Chapter 3: Hardware Installation Powered USB Cable Connections (Data and Power) Connect the Powered USB Cable to the 5965 Touch LCD and to one of the 12V Powered USB connectors on the host terminal. USB/Power 497-0476857 - 1 m 12V USB...

  • Page 24: Power Brick And Usb Connections (Power And Data)

    Chapter 3: Hardware Installation Power Brick and USB Connections (Power and Data) Connect the USB Cable to the 5965 Touch LCD USB connector and to a USB connector on the host terminal. 497-0442517 - 4.0 m (1432-C105-0040) Power Brick 497-0443616...

  • Page 25: Cable Routing

    Chapter 3: Hardware Installation Cable Routing Standard Integration Tray Display Mount (5964-K022/K023) Display Cover Display Arm Display Base 21202a Standard Remote Table Top Mount (5964-K030/K031) 25846...

  • Page 26: On Screen Display (Osd)

    Chapter 3: Hardware Installation On Screen Display (OSD) The OSD is accessed through five pushbuttons on the rear of the display. These buttons provide a way to adjust display parameters of the unit. The button configuration on the rear cover is illustrated below. Navigation Power Menu...

  • Page 27: Button Functions

    Chapter 3: Hardware Installation Button Functions Power Button  Power on- pressing the button turns the unit on. The front panel LED is green. Power  Standby- if horizontal, vertical or video signals are missing for more than 5 seconds, the unit goes to standby mode.

  • Page 28: Main Menu

    3-10 Chapter 3: Hardware Installation Main Menu The Main menu is displayed when the button is pressed. Press the (+) or (-) buttons to Menu navigate the up and down list. Note: A video signal must be present to display the OSD menus. 1024x768@100 Hz Digital Exit...

  • Page 29: Setup Menu

    Chapter 3: Hardware Installation 3-11 Setup Menu Select from the Main menu. Setup 1024x768@100 Hz Digital Exit Exit Setup Input signal Picture Colour System Firmware Rev. Input Signal This control is used to select the input signal type. Select from the Setup sub- Input signal menu.
  • Page 30 3-12 Chapter 3: Hardware Installation Select the correct input type from the menu. 1024x768@100 Hz Digital Input signal Exit Setup Analog Digital Picture Exit Colour System Firmware Rev. To exit this screen and return to the Setup menu, press the button.

  • Page 31: Picture Menu

    Chapter 3: Hardware Installation 3-13 Picture Menu Select from the Main menu. Picture Brightness Control This control is used to adjust the overall display black level. It does not control the lamp brightness. Select from the Picture sub-menu. Brightness 1024x768@100 Hz Digital Exit Exit...

  • Page 32: Contrast Control

    3-14 Chapter 3: Hardware Installation Contrast Control This control is used to adjust the on pixel brightness (difference in brightness between an illuminated pixel and the screen background or black level). Select from Contrast Control the Picture sub-menu. 1024x768@100 Hz Digital Exit Exit...

  • Page 33: Color Menu

    Chapter 3: Hardware Installation 3-15 Color Menu Select from the Main menu. Colour Color Temperature This control adjusts the color temperature of the display (the “whiteness” of the screen). Select from the Colour sub-menu. Color Temperature 1024x768@100 Hz Digital Exit Exit Setup Color temperature...
  • Page 34 3-16 Chapter 3: Hardware Installation User Red/Green/Blue Control If the User selection is chosen, the Red, Green, and Blue icons are enabled. This control is used to adjust the amount of red, green, or blue in a white screen displayed on the unit. 1024x768@100 Hz Digital Exit...

  • Page 35: Osd Menu

    Chapter 3: Hardware Installation 3-17 OSD Menu Select from the Main menu. 1024x768@100 Hz Digital Exit Exit Setup Timeout Picture Horizontal position Colour Vertical position Rotation/Mirror System Language Firmware Rev. OSD Timeout This control is used to set the amount of time the OSD screen stays displayed before timing out.

  • Page 36: Horizontal Positioning

    3-18 Chapter 3: Hardware Installation Horizontal Positioning This control is used to adjust the position of the picture left or right on the screen. Select from the sub-menu. The (+) button increases the value and moves the Horizontal Position screen right. The (-) button decreases the value and moves the screen left. 1024x768@100 Hz Digital Horizontal Position...

  • Page 37: Rotation/Mirror

    Chapter 3: Hardware Installation 3-19 Rotation/Mirror This control is used to adjust the orientation of the picture. The screen can be set to normal, a horizontal mirror image, rotated to the left, rotated to the right, or upside down. Select from the sub-menu.

  • Page 38: System Menu

    3-20 Chapter 3: Hardware Installation System Menu 1024x768@100 Hz Digital Exit Exit Setup Signal Info Picture Lamps life time Colour Panel Name Service Mode System Firmware Rev. The System menu provides information about the display. This is information only and cannot be changed in the menus.

  • Page 39: Chapter 3: Touch Screen Calibration

    Recalibrate whenever the terminal is moved to a new location.  Recalibrate the touch screen anytime the system has been disassembled for servicing.  Download the Calibration software from the NCR website. http://www.ncr.com a. At this site, select Support. b. Under Related Items, Services; select →...
  • Page 40 Chapter 3: Touch Screen Calibration 5. Use the USB Controller Interface > Next. 6. Setup is ready to install > > Next Finish At the completion of the install program the driver is loaded and functioning. You do not have to restart your system.

  • Page 41: Calibrating The Touch Screen

    Chapter 3: Touch Screen Calibration Calibrating the Touch Screen Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen.  Face the monitor directly.  Perform the calibration in the position (sitting or standing) that you normally expect to use the touch screen.
  • Page 42 Chapter 3: Touch Screen Calibration  Do NOT get your body too close to the display. 27734  Do NOT touch the bezel with your other fingers. 27735...
  • Page 43 Chapter 3: Touch Screen Calibration  Do NOT spread your other fingers near the touch-screen surface. 27736  Do NOT have get your hand and other fingers too close to the bezel. 27737...

  • Page 44: Calibration Procedures

    Chapter 3: Touch Screen Calibration Calibration Procedures Note: In order to achieve an accurate calibration the touch display must in the normal operating position when AC power is applied to the terminal (45 degrees can be assumed if this not known). If this was NOT done properly then begin with Step 1. Otherwise skip to Step 1.
  • Page 45 Chapter 3: Touch Screen Calibration 2. Do one of the following:  Using the keyboard TAB until you see a dashed box around the Screen Selection tab. Right arrow to select the Calibration tab.  Tab until you get a dashed line around the Select section and select 9-Point w/Linearization using the down arrow key.
  • Page 46 Chapter 3: Touch Screen Calibration 3. Touch the center of the target. Pull your finger a few inches away from the screen when you see the Release message. 4. Repeat the process for each target location as they appear. 5. After all targets have been touched a test screen displays. Touch the screen in various locations to verify the calibration results.
  • Page 47 Chapter 3: Touch Screen Calibration 6. After touching you are warned to not touch the screen. Accept Caution: Touching the screen during this time can cause the application to hang. This screen automatically closes after the touch controller has completed communicating. When complete, the system returns to the desktop with the TSHARC Control Panel displayed.

  • Page 48: Verifying The Calibration

    3-10 Chapter 3: Touch Screen Calibration Verifying the Calibration 1. Select the tab. Tools 2. Select the button. Drawing Test...
  • Page 49 Chapter 3: Touch Screen Calibration 3-11 3. Test the calibration on the draw screen. Touch the screen in various spots and trace each of the horizontal and vertical lines, including the border around the screen. In this test, all touches are persistent, including touch downs (green dots) and touch ups (red dots).

  • Page 50: Optional Settings

    3-12 Chapter 3: Touch Screen Calibration Optional Settings After the touch screen is calibrated, adjust the other features to meet your personal preferences.  Double-Click Option  Right-Mouse Click  Touch Modes  Touch Sounds  Tack Bar Pull Up ...

  • Page 51: Chapter 4: Problem Isolation Procedures

    Chapter 4: General NCR offers both on-site and mail-in service for the NCR 5965. Before calling for service or mailing in the unit for repair, step through the problem isolation procedures below to make sure the Touch Screen module is in need of repair. Also, the answers to these questions may speed the servicing of the 5965.

  • Page 52: Hardware Component Descriptions

    Chapter 4: Problem Isolation Procedures Hardware Component Descriptions Video Input/LVDS Output Circuits – Controller PCB This is not a serviceable part and, if a fault is suspected here, the PCB should be replaced. This board is responsible for processing the video signal for input into the LCD panel and controlling the backlight brightness setting (as per the setting in the OSD) and on/off signal (for switching to power save mode).

  • Page 53: Fault Conditions/Solutions

    LCD and replace the backlight inverter board. 2. Check that a cable is attached to the Powered USB port on the 5965 display and/or that the unit is operating from a power brick connected to the DC powered connector (depending upon the display’s configuration).

  • Page 54: Condition: Image Position

    Chapter 4: Problem Isolation Procedures Condition: Image position If it is impossible to position the image correctly, i.e. the image adjustment controls will not move the image far enough, then test using another graphics card. Condition: Image appearance A faulty panel can have blank lines, failed sections, flickering or flashing display. An incorrect graphics card refresh rate, resolution, or interlaced mode can cause the image to be the wrong size, to scroll, to flicker badly, or have no image.

  • Page 55: Condition: Usb Device Not Working Properly

    5. If the hub is still not found, check the fuse inside the 5965 on the main Controller Board. If the fuse is good and the hub is still not found, replace the main Controller Board and then perform the Calibration procedure.

  • Page 56: Condition: Audio Not Working Or Imbalanced

    2. Check the audio driver settings (in the terminal’s control panel), pay specific attention to the volume and balance settings. 3. Check the 5965’s OSD volume and mute setting. 4. Check that the internal audio cable harness is properly connected.

  • Page 57: Troubleshooting Flow Chart

    Chapter 4: Problem Isolation Procedures Troubleshooting Flow Chart...
  • Page 58 Chapter 4: Problem Isolation Procedures...

  • Page 59: Chapter 5: Disassembly Procedures

    Disassembly Procedures Chapter 5: This section explains how to disassemble the 5965 Touch LCD Display for servicing. Caution: Power down the terminal before disassembling the unit. Removing the LCD Monitor from the Mount 1. Remove the screws (4) that secure the Mount to the 5965 Display.

  • Page 60: Removing The Msr

    Chapter 5: Disassembly Procedures Removing the MSR 1. Remove the rear Sliding Cover by sliding it toward the top of the display as shown. Rear Sliding Cover 25825 2. Remove the MSR Cover (2 screws). MSR Cover 25830...
  • Page 61 Chapter 5: Disassembly Procedures 3. Remove screws that secure the MSR (2 screws). 25826 4. Disconnect the MSR Cable and the Ground Cable (screw) from the unit. MSR Cable Ground Cable 25829...
  • Page 62 Chapter 5: Disassembly Procedures No MSR If your unit is not configured with an MSR it has a No MSR Cover to remove (2 captive screws). No MSR Cover 25833...

  • Page 63: Disassembling The Display Head

    Chapter 5: Disassembly Procedures Disassembling the Display Head Removing the Back Cover Note: This procedure assumes that the MSR and Mount have been removed. 1. Lay the monitor face down on a flat surface. 2. Remove the screws (10) that secure the Back Cover. Back Panel Screws 25445a...

  • Page 64: Removing The Osd Board

    Chapter 5: Disassembly Procedures Removing the OSD Board 1. Disconnect the OSD Cable from the Controller Board. 2. Remove the screws (2) that secure the OSD Board. OSD Cable OSD Board Screws 25837a...

  • Page 65: Removing The Controller Board

    Chapter 5: Disassembly Procedures Removing the Controller Board 1. Remove the screws (6) from around the edge of the screen (one is located under a Connector Cover) and the 3/16 Hex screws (4) beside the video connectors. Screws Speaker Harness Hex Screws 25446 2.
  • Page 66 Chapter 5: Disassembly Procedures 3. Slide the Controller Screen as shown to disengage the tabs from the chassis. Controller Screen 25449 Note: When replacing the Controller Screen make sure all cables are not pinched under the screen.
  • Page 67 Chapter 5: Disassembly Procedures 4. Carefully disconnect the Inverter Cable, Touch Screen Cable, and Inverter Cable from the Controller Board. Inverter Cable Touch Screen Cable LVDS Cable 25834...
  • Page 68 5-10 Chapter 5: Disassembly Procedures 5. Remove the screws (6) that secure the Controller Board. Controller Board Screws 25835 Note: The Calibration procedure must be performed after reassembling the terminal.

  • Page 69: Removing The Inverter Board

    Chapter 5: Disassembly Procedures 5-11 Removing the Inverter Board 1. Disconnect the Backlight Cables from the Inverter Board. 1. Remove the hex nuts (2) that secure the Inverter Board. Inverter Board Hex Nuts Backlight Cables 25836a...

  • Page 70: Removing The Lcd

    5-12 Chapter 5: Disassembly Procedures Removing the LCD 1. Remove the screws (7) that secure the LCD Bracket Assembly. Remove the assembly. LCD Bracket Screws 25839...
  • Page 71 Chapter 5: Disassembly Procedures 5-13 2. Remove the screws (4) that secure the LCD to the bracket. LCD Assembly w/Gasket 497-0462873 27262 3. Gently separate the LCD from the bracket and Touch Sensor. Caution: Use care when handling the LCD Module and the Touch Sensor. These parts must be free of finger prints and foreign debris after reassembly.

  • Page 72: Removing The Touch Screen

    5-14 Chapter 5: Disassembly Procedures Removing the Touch Screen 1. Note how the Touch Screen is oriented before removing it. Carefully remove the screen from the Bezel. The screen is not secured and only rests on a gasket. Touch Screen 25841 Note: The Calibration procedure must be performed after reassembling the terminal.

  • Page 73: Chapter 6: Circuit Boards

    Circuit Boards Chapter 6: Controller PCB Touch Screen LVDS (CN24) (CN4) Not Used (CN18) (CN19) (CN9) Inverter (CN7) (CN1) (CN2) Not Used (CN6) Not Used (CN22) Power+USB Input (CN17) (CN15) 25847 (CN20, CN21)

  • Page 74: Connectors

    Chapter 6: Circuit Boards Connectors Power + USB (CN17) Function Vbus Ground Ground +12VDC +12VDC Ground Power (CN6) Function 12-24V DC Ground...

  • Page 75: Vga Video (Cn1)

    Chapter 6: Circuit Boards VGA Video (CN1) Function Function +5V DDC Green Sync GND Blue Monitor ID bit 0 Monitor ID bit 2 SDA (for DDC) VGA detect H – Sync Ground – R V – Sync Ground – G SCL (for DDC) Ground –...

  • Page 76: Dvi (Cn2)

    Chapter 6: Circuit Boards DVI (CN2) Function Function Data2- Data3+ Data2+ Data2/4_SHLD Data4- H_Plug_DET Data4+ Data0- DDC_CLK Data0+ DDC_Data Data0/5_SHLD A_VSYNC Data5- Data1- Data5+ Data1+ CLK_SHLD Data1/3_SHLD CLK+ Data3- CLK- LVDS (CN4) Function Function +3.3Vcc TXE2m +3.3Vcc TXE2p TXECKm TXE0m TXECKp TXE0p TXE3m...

  • Page 77: Inverter Pcb

    Chapter 6: Circuit Boards Inverter PCB Backlights To Controller PCB 25848A Connectors Cable to Controller PCB (CN7) Function 12V / 24V Bright Light On PL1 / PL2 (Backlights) Function High V Low V...
  • Page 78 Chapter 6: Circuit Boards...

  • Page 79: Chapter 6: Maintenance

    Chapter 6: Cabinet and Screen Cleaning Procedures NCR touch screen terminals are designed for general retail applications. These products are resistant to spills and dust. However, these products are not spill proof or dust proof. To maintain proper operation, users should prevent water, beverages, or cleaning agents from being introduced into the unit during storage, operation, or cleaning.

  • Page 80: Cleaners/Solvents To Not Use

    Chapter 6: Maintenance Cleaners/Solvents to NOT Use Do NOT use any of the following to clean the unit. They can damage the unit.  Methyl Alcohol  Degreasers  Ethyl Alcohol  Ammonia-based Cleaners such as glass cleaners (Windex)  Abrasive Cleaners ...

  • Page 81: Msr Cleaning Procedures

    Chapter 6: Maintenance MSR Cleaning Procedures MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR or KIC Products. For details, see http://www.ncr-direct.com or http://www.kicproducts.com. MSR Cleaning and Treatment Cards Part Part Number NCR Part Number MSR Cleaning Card, Dry...
  • Page 82 Chapter 6: Maintenance Cleaning/Treatment Frequency New MSR: Prior to placing in operation, the MSR device should be swiped with the MSR Treatment Card. Existing MSR: An existing MSR should be cleaned using an MSR Cleaning Card before treating it with a MSR Treatment Card.
  • Page 83 Chapter 6: Maintenance...

  • Page 85: Chapter 7: Touch Screen Operation

    Touch Screen Operation Chapter 7: Introduction This chapter contains considerations for touch operations. Topics include:  Touch Mode of operation  Turning off the mouse pointer  Terminal placement when there are multiple terminals in close proximity Touch Mode of Operation There are three modes of touch operation available.

  • Page 86: Changing The Touch Mode

    Chapter 7: Touch Screen Operation Changing the Touch Mode The default touch mode setting is Normal. You can switch modes in the Windows Control Panel. 1. Select > > Start Programs Microchip TSHARC Control Panel. 2. Select the Touch Settings Tab. 3.
  • Page 87 Turning Off the Mouse Pointer Certain applications prefer NOT to display a pointer during operations. Use the following procedure to turn the pointer off. 1. Download the file containing the mouse pointers from the NCR website. 2. http://www.ncr.com 1. At this site, select the tab.
  • Page 88 Chapter 7: Touch Screen Operation 8. Navigate to the empty.cur file 9. Select → Apply. Open The pointer should now be changed to none in the Mouse Properties. Note: To change back to the original settings select → → OK. Use Default Apply...
  • Page 89 Less Than 254 mm (10 in.) 30359 Please contact NCR Services for software tools to accomplish this change.
  • Page 90 Chapter 7: Touch Screen Operation...
  • Page 91 Interconnection Diagram Appendix A: Touch Screen LCD Panel LVDS Input LCD Panel Lamps Inverter Main Controller USB-A USB mini B DVI - Video VGA - Video (Downstream) (Upstream) USB+Power Power 25845...

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