Limited Warranty - Panasonic DVD-S500 Owner's Manual

Limited Warranty

Panasonic Products Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in
materials or workmanship, Panasonic Corporation of North
America (referred to as "the warrantor") will, for the length of the
period indicated on the chart below, which starts with the date of
original purchase ("warranty period"), at its option either (a) repair
your product with new or refurbished parts, (b) replace it with a
new or a refurbished equivalent value product, or (c) refund your
purchase price. The decision to repair, replace or refund will be
made by the warrantor.
Product or Part Name
DVD/CD Player
All included Accessories (Except
Non-Rechargeable Batteries)
Only Non-Rechargeable Batteries
During the "Labor" warranty period there will be no charge for labor.
During the "Parts" warranty period, there will be no charge for
parts. This Limited Warranty excludes both parts and labor for non-
rechargeable batteries, antennas, and cosmetic parts (cabinet).
This warranty only applies to products purchased and serviced in
the United States or Puerto Rico. This warranty is extended only to
the original purchaser of a new product which was not sold "as is".
Mail-In Service--Online
Online Repair Request
To submit a new repair request and for quick repair status visit our
Web Site at www.panasonic.com/repair.
When shipping the unit, carefully pack, include all supplied
accessories listed in the Owner's Manual, and send it prepaid,
adequately insured and packed well in a carton box.
When shipping Lithium Ion batteries please visit our Web Site at
www.panasonic.com/BatteryHandling as Panasonic is committed to
providing the most up to date information. Include a letter detailing
the complaint, a return address and provide a daytime phone
number where you can be reached. A valid registered receipt is
required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD,
THE PURCHASER WILL BE REQUIRED TO FURNISH A
SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE
OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY
UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials
or workmanship, and DOES NOT COVER normal wear and tear
or cosmetic damage. The warranty ALSO DOES NOT COVER
damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures
which result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modifi cation, introduction of
sand, humidity or liquids, commercial use such as hotel, offi ce,
restaurant, or other business or rental use of the product, or
service by anyone other than a Factory Service Center or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER "LIMITED WARRANTY COVERAGE".
14
Parts Labor
1 Year 90 Days
90 Days
Applicable
10 Days
Applicable
Repair Request
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY.
(As examples, this excludes damages for lost time, travel to and
from the servicer, loss of or damage to media or images, data
or other memory or recorded content. The items listed are not
exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied
Not
warranty lasts, so the exclusions may not apply to you.
This warranty gives you specifi c legal rights and you may also have
Not
other rights which vary from state to state. If a problem with this
product develops during or after the warranty period, you may
contact your dealer or Service Center. If the problem is not handled
to your satisfaction, then write to the warrantor's Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Customer Services Directory
(United States and Puerto Rico)
Obtain Product Information and Operating Assistance;
locate your nearest Dealer or Service Center; purchase
Parts and Accessories; or make Customer Service and
Literature requests by visiting our Web Site at:
http://www.panasonic.com/support
or, contact us via the web at:
http://www.panasonic.com/contactinfo
For hearing or speech impaired TTY users,
TTY: 1-877-833-8855
Accessory Purchases
(United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic National Parts Center
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American
Express)
For hearing or speech impaired TTY users,
TTY: 1-866-605-1277
As of November 2013