You Cannot Import Images; The Computer Does Not Recognize This Product - Sony DSC-HX400 Help Manual

[233] Troubleshooting

The computer does not recognize this product.

Set [USB Connection] to [Mass Storage].
Use the micro USB cable (supplied) to connect the devices.
Disconnect the USB cable, and connect it again firmly.
Disconnect all equipment other than this product, the keyboard and the mouse from the USB
terminals of your computer.
Connect this product directly to your computer without passing through a USB hub or other
device.
If you set [USB Power Supply] to [Off], the computer may be able to recognize this product.
[234] Troubleshooting

You cannot import images.

Connect this product and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may not be able
to import the images to a computer. Shoot using a memory card formatted by this product.
[235] Troubleshooting
The image and sound are interrupted by noise when
viewing a movie on a computer.
You are playing back the movie directly from the memory card. Import the movie to your
computer using PlayMemories Home and play it back.
[236] Troubleshooting
Images exported from a computer cannot be viewed on
this product.
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