Samsung 6500 User Manual page 33

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If you have a problem with 'J'our TV, follow these steps before If you have a problem with your TV, follow these steps before If you have a problem with 'J'our TV, follow these steps before
STOP STOP
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you return your TV to the store. you return your TV to the store.
you return your TV to the store.
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1. Confirm that all the connections are correct
1. Confirm that all the connections are correct 1. Confirm that all the connections are correct
Review the connection instructions in your user's manual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operating Review the connection instructions in your user's manual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operating Review the connection instructions in your user's manual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operating
correctly. correctly. correctly.
2. Confirm you have selected the correct video source
2. Confirm you have selected the correct video source 2. Confirm you have selected the correct video source
Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources
3. Reboot the TV and external device
3. Reboot the TV and external device 3. Reboot the TV and external device
Unplug the TV and external device, let them sit for two minutes, plug them back in, and then turn them on.
Unplug the TV and external device, let them sit for two minutes, plug them back in, and then turn them on. Unplug the TV and external device, let them sit for two minutes, plug them back in, and then turn them on.
4. Rerun Plug and Play 4. Rerun Plug and Play 4. Rerun Plug and Play
Press the Source button on remote to select TV mode and go to Menu -> System -> Plug & Play -> Enter.
Press the Source button on remote to select TV mode and go to Menu -> System -> Plug & Play -> Enter. Press the Source button on remote to select TV mode and go to Menu -> System -> Plug & Play -> Enter.
Make sure you select Home Use on the' Usage Mode screen. Also, select the correct Antenna source (Air, Cable, or Auto). Auto is used for both Air and Cable. If you selected Cable Make sure you select Home Use on the' Usage Mode screen. Also, select the correct Antenna source (Air, Cable, or Auto). Auto is used for both Air and Cable. If you selected Cable Make sure you select Home Use on the"Usage Mode screen. Also, select the correct Antenna source (Air, Cable, or Auto). Auto is used for both Air and Cable. If you selected Cable
or Auto, you must also select the correct cable system (STD, HRC, or IRC) for Digital Cable System and Analog Cable System. Most cable systems are STD. or Auto, you must also select the correct cable system (STD, HRC, or IRC) for Digital Cable System and Analog Cable System. Most cable systems are STD. or Auto, you must also select the correct cable system (STD, HRC, or IRC) for Digital Cable System and Analog Cable System. Most cable systems are STD.
5. Run Diagnostic Tests
5. Run Diagnostic Tests 5. Run Diagnostic Tests
Run a Picture Test or Sound Test on the TV. See your user's manual for details. (Menu -> Support ....... Self Diagnosis) Run a Picture Test or Sound Test on the TV. See your user's manual for details. (Menu -> Support ---> Self Diagnosis) Run a Picture Test or Sound Test on the TV. See your user's manual for details. (Menu -> Support ....... Self Diagnosis)
Run Network Status Test. (Menu ---> Network ---> Network Status) Run Network Status Test. (Menu -> Network -> Network Status) Run Network Status Test. (Menu -> Network -> Network Status)
If the steps above do not resolve your problem, please follow these steps:"
If the steps above do not resolve your problem, please follow these steps: If the steps above do not resolve your problem, please follow these steps:
1. Refer to TV's user manual. 1. Refer to TV's user manual. 1. Refer to TV's user manual.
2. Refer to Troubleshooting Tips found on TV 2. Refer to Troubleshooting Tips found on TV 2. Refer to Troubleshooting Tips found on TV
3. Visit Samsung.com
3. Visit Samsung.com 3. Visit Samsung.com
Visit us Visit us Visit us www.samsung.com/spstv and view the 'How-to videos' and Troubleshooting Tips. www.samsung.com/spstv and view the 'How-to videos' and Troubleshooting Tips. www.samsung.com/spstv and view the 'How-to videos' and Troubleshooting Tips.
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For Canada, visit http://www.samsung.com/spstvcanada For Canada, visit http://www.samsung.com/spstvcanada For Canada, visit http://www.samsung.com/spstvcanada
Run "SPSTV Apps" on TV's Smart Hub feature (if available on your model).
Run "SPSTV Apps" on TV's Smart Hub feature (if available on your model). Run "SPSTV Apps" on TV's Smart Hub feature (if available on your model).
4. Upgrade 4. Upgrade 4. Upgrade
Download and install the latest TV firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from your TV if it is connected to the Download and install the latest TV firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from your TV if it is connected to the Download and install the latest TV firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from your TV if it is connected to the
internet (Menu---> Support ---> Software Upgrade -> By Online)
internet (Menu..... Support ..... Software Upgrade -> By Online) internet (Menu..... Support ..... Software Upgrade -> By Online)
After the installation, you will have to reset your video and audio settings. After the installation, you will have to reset your video and audio settings. After the installation, you will have to reset your video and audio settings.
5. Contact 5. Contact 5. Contact
Call us at 1-800-SAMSUNG (1-800-726-7864) for assistance. Call us at 1-800-SAMSUNG (1-800-726-7864) for assistance. Call us at 1-800-SAMSUNG (1-800-726-7864) for assistance.
(Menu-> Support -> Self-Diagnosis -> Troubleshooting ). (Menu-> Support -> Self-Diagnosis -> Troubleshooting ). (Menu-> Support ---> Self-Diagnosis ---> Troubleshooting ).
(TV, (TV, (TV, HDMI, Component, etc.) to see if you can get a good picture. HDMI, Component, etc.) to see if you can get a good picture. HDMI, Component, etc.) to see if you can get a good picture.