Troubleshooting; Identifying The Problem; Specific Problems - Fujitsu LifeBook P Series Manual

Troubleshooting

Your LifeBook P Series notebook is sturdy and subject to
few problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of
these straightforward problems and identify failures that
require service.

IDENTIFYING THE PROBLEM

If you encounter a problem that you are having diffi-
culty in solving, go through the following procedure
before pursuing further troubleshooting:
1. Turn off your notebook.
2. Make sure the AC adapter is plugged into your note-
book and to an active AC power source.
3. Make sure that any card inserted in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your notebook. Make sure it has been off at
least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.
8. If you still have the problem after taking all of the
above approaches, please check our support web site
at http://www.computers.us.fujitsu.com/support
for possible known support issues.
■ If you keep notes about what you have
tried, your support representative may
be able to help you more quickly by giv-
ing additional suggestions over the
phone.
■ Do not return a failed notebook to your
supplier until you have talked to a sup-
port representative.
8. If you have tried the solutions suggested in the
Troubleshooting Table and checked our Web site for
possible solutions without success, contact your
support representative:
Toll free: 1-800-8Fujitsu
E-mail: 8fujitsu@us.fujitsu.com
Web site:
http://www.computers.us.fujitsu.com/support
T r o u b l e s h o o t i n g
Before you place the call, you should have the following
information ready so that the customer support repre-
sentative can provide you with the fastest possible solu-
tion:
Product name
■
Product configuration number
■
Product serial number
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Type of device connected, if any
■
See the Configuration Label on the bottom of your
notebook for configuration and serial numbers. (See
figure 2-8 on page 13 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table
When you have problems with your notebook, try to
find the symptoms under the Problem column of the
troubleshooting table for the feature giving you diffi-
culty.
You will find a description of common causes for that
symptom under the column Possible Cause and what, if
anything, you can do to correct the condition under
Possible Solutions. All possible causes or solutions may
not apply to your notebook.
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