Using Smart Diagnosis - LG RC8055AH1Z Owner's Manual

T
roubleshooting Guide
Note
Smart Diagnosis™ function is available only
for the products with a Smart Diagnosis™
mark. Should you have an analog phone, the
Smart Diagnosis™ function may not operate.

Using Smart Diagnosis™

• Only use this feature when instructed to do so
by the call centre. The transmission sounds
similar to a fax machine, and so has no
meaning except to the call centre.
• Smart Diagnosis™ cannot be activated if the
dryer does not power up. If this happens, then
troubleshooting must be done without Smart
Diagnosis™.
If you experience problems with your dryer,
call the customer information centre. Follow
the call centre agent's instructions, and do the
following steps when
requested:
1. Press the Power button to turn on the dryer. Do
not press any other buttons or turn the cycle
selector knob.
2. When instructed to do so by the call centre,
place the mouthpiece of your phone close to the
"Smart Diagnosis™" icon and Power
button.
24
Max. 10 mm
3. Press and hold the "
three seconds, while holding the mouthpiece
of your phone close to the "Smart
Diagnosis™" icon and Power button.
4. Keep the phone in place until the tone
transmission has finished.
This takes about 17 seconds, and the display
will count down the time.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• Pressing the Power button during the
transmission will shut off the Smart
Diagnosis™.
5. Once the countdown is over and the tones
have stopped, resume your
conversation with the call centre agent, who
will then be able to assist you using the
information transmitted for analysis during
your call to customer information centre.
Note
"Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls. The effectiveness of this feature depends
upon various factors, including, but not limited
to, the reception of the phone being used for
transmission, any external noise that may be
present during the transmission, and the
acoustics of the room where the machine is
located. LG does not guarantee that Smart
Diagnosis would accurately
troubleshoot any given issue."
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