Diagnosing Problems; Troubleshooting; Error Messages - Lenovo 3000 C Series Service And Troubleshooting Manual

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the pointer to All Programs and then to PC-Doctor for Windows.
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the
program.
Attention
Running any tests may take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
If you are preparing to contact the Customer Support Center, be sure to print
the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-board
help system. The following section only describes problems that might
prevent you from accessing this help system.

Error messages

The following is a list of the messages that the BIOS can display. Most of
them occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem
with a device, such as the way it has been configured. Following the list are
explanations of the messages and remedies for reported problems. If your
system displays one of the messages marked below with an asterisk (*), write
down the message and contact your marketing representative. If your system
fails after you make changes in the BIOS Setup Utility menus, reset the
computer, enter BIOS Setup Utility and configure default settings or correct
the error.
Code Message
0200 Failure Fixed Disk
0210 Stuck key
0211 Keyboard error
10
Lenovo 3000 C Series and N Series Service and Troubleshooting Guide
®
for Windows. To run PC-Doctor for Windows, do as follows:
Description
Fixed disk is not working or not configured properly. Check
to see if fixed disk is attached properly. Run Setup. Find out
if the fixed-disk type is correctly identified.
Stuck key on keyboard.
Keyboard not working.