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TROUBLESHOOTING
For your safety, turn vacuum cleaner off and unplug power cord before
attempting to resolve problems.
PROBLEM
Motor will not start or suddenly stops
No suction. Vacuum cleaner does not pick
up lint or dirt
Dust cup will not lock into vacuum cleaner
Quick Release handle will not lock into
vacuum cleaner
Brush roll will not turn
Red "check brush roll" indicator light is on
Red "check filter" indicator light is on
Hard to push vacuum
Brushroll Clean™ will not work when pedal
is engaged
Brushroll will not turn
Note: Any servicing of the vacuum other than described in this manual shall only be performed by an authorized service representative.
POSSIBLE CAUSES
Unit not connected to power source
Switch not turned on
Themal cut-off has operated
Blockage in air path
Dust cup full
Dust Cup Filter clogged
Hepa Filter clogged
Dust Cup Filter not in place
Switch not on proper setting
* Turbo nozzle clogged (selected models only)
Dust Cup Filter not in place
Telescopic wand is extended
Object caught in brush roll
Brush roll not positioned properly
Brush roll not operating properly
Note: "Check brush roll" indicator light turns
on when brush roll is not turning. Brush roll
motor will shut off to prevent damage to
motor..
Dust cup filter has become dirty or clogged
Too much suction for high pile rug/carpet
If used for more than 20 seconds consecutively or
concurrently within a short period, ShearClean will
need approximately 1 minute to reset
Using brushroll clean pedal on high pile rug/carpet
SOLUTION
• Push plug securely into outlet
• Try another outlet or check circuit breaker
• Check plug and cord for damage
• Press power switch to 'carpet' or 'bare floor' setting
• Correct the cause of motor overheating. See thermal cut-off information
• Remove any obstructions that restrict airflow through hose and/or valve
clean out areas #1, #2, and #3
• Empty dust cup
• Remove and clean filter.
Fine dust can block the airflow through the filter and reduce suction even
if dust cup does not look full
• Remove and clean filter
• Filter must be in filter frame for correct performance
• Make sure filter frame is installed properly in filter cover for dust cup as-
sembly to fit back into place
• Use 'carpet' setting for carpetted floors
• Use 'hard floor' setting for hard-surfaced floors and when using acces-
sories
• Remove and clean debris from turbo nozzle
• Locate dust cup filter and insert into dust cup
• Place end of wand into opening at back of vacuum and align ribs into
grooves
• Remove the obstruction (such as carpet fringe, string or sock ). Note:
brush roll overload protector will reset only when vacuum is unplugged
• Use 'hard floor' setting when vacuuming fringe of rugs
• Check brush roll for threads and debris. Clean if needed
• Make sure both ends of brush roll are free of debris and secured properly
so roll can rotate freely
• Turn the unit off and unplug it, examine brushroll and clear obstruction,
then plug it back in and press ON
• Remove and clean dust cup filter
• With unit on and in carpet cleaning mode, press Hi/Lo Carpet button
• Do not use Brushroll Clean™ for approximately one minute. Feature
should then return to normal function
• Turn the unit off and unplug. Then plug it back in and turn on. Use Brush-
roll Clean on bare floor.
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