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Comdial E34PT User Manual

Executech 2000
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ExecuTech 2000
User's Guide

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Summary of Contents for Comdial E34PT

  • Page 1 ExecuTech 2000 User’s Guide...
  • Page 2 This user guide is applicable for the following system and telephone models: System Models: E34FT Rev. A and later E6OFT Rev. A and later ESOFT Rev. A and later Telephone Models: 66OOE-xx 6702X-Xx 66 14E-XX 6706X-Xx 66 14T-XX 67 14X-Xx 662OE-XX 662OT-XX...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS UsingThis Guide ........Knowing Your Telephone ......Using Your Speakerphone ......WhattheLightsMean ....... WhattheRingsMean ....... Using Your Telephone ....... Answering Calls ........13 MakingCalls......... Holding Calls ........2 1 TransferringCalls ......Making Conference Calls ......2 5 Messaging ........
  • Page 4 Figures 1. ExecuTech LCD Speakerphone ..... 2. ExecuTech Multiline Telephone ..... Tables 1. Quick Reference Guide ......2. Display Summary .......

  • Page 5: Usingthis Guide

    Using This Guide In the United States, the Comdial ExecuTech is one of the finest telephone systems available. To help you use your ExecuTech telephone to its fullest capacity, we have written a clear, com- prehensive user guide. This guide is divided into eight sections, each of which is marked with a tab for easy access.

  • Page 6: Knowing Your Telephone

    Knowing Your Telephone The following features on your ComdialExecuTech telephone are explained in terms of what they allow you to do. The telephones in Figures 1 and 2 are the same except for the additional program- mable buttons and the display shown in Figure 1. Hold Button - Places a line on hold - Stores pauses in number sequences while programming...
  • Page 7 Knowing Your Telephone (continued) Programmable Buttons - Allow you to program your telephone for automatic dialing functions - Allow you to program your telephone for Direct Station Selec- tion (DSS) - Show which lines are either in use or on hold (red light) Alphanumeric Display - Displays time, day and date - Keeps you apprised of the status of your telephone...

  • Page 8: Executech Lcd Speakerphone

    Alphanumeric Display Volume /---Ringer Control Volume Control Handset ~1 Speaker -Programmable Buttons Button -Keypad Buttons Transfer/Conference- Button Mute Button Speaker----- Button Intercom Buttons Button Button Figure 1. Comdial ExecuTech LCD Speakerphone...

  • Page 9: Executech Multiline Telephone

    \-Ringer Volume Control Volume Control Handset Programmable Buttons Speaker Keypad Buttons Button TransferlConference- Button Mute- Programmable Button Buttons Speaker- (()I Button (MNTR) Prograrhmable /Intercom Hold --/ Button Button Buttons Figure 2. Comdial ExecuTech Multiline Telephone b :,..,,-...

  • Page 10: Using Your Speakerphone

    Using Your Speakerphone A speakerphone gives you the freedom to use your telephone without lifting the handset. After initial contact is made, you can carry on a telephone conversation and still be free to do other things. Whenever the instructions “Lift the handset to talk” appear in this guide, they may be ignored if you have a speakerphone.

  • Page 11: Whatthelightsmean

    What the Lights Mean The lights on your telephone let you know the status of lines, features and the intercom. Next to a DSS/BLF button: Steady red = station is in use. Flashing red = station is receiving a call. Fast flashing red = station-to-station messaging has been set.

  • Page 13: Using Your Telephone

    Using Your Telephone Answering Calls 0 u tside Calls To answer, Press button of ringing line (flashing red light). Lift handset to talk. NOTE: Pressing a button is not necessary q: Your ringing line is your prime line, or Your telephone has ringing line preference. Intercom Calls To answer a voice call, Speak toward the telephone.
  • Page 14 Call Pickup (continued) You can answer a call that is r@ging at any telephone if you know the extension of the ringing telephone, Lift handset. Press 1~0.4 Dial @ Dial extension number of ringing telephone. Night Transfer After the attendant sets the night transfer feature, an outside call can be answered from any station within the system.
  • Page 15 Off-Hook Voice Announce (continued) To respond: Speak toward the telephone. If desired, press MUTE to prevent distant party from hear- ing the response. A SOHVA consists of both several short tone bursts and an announcement in the handset receiver. The distant party cannot hear the announcement.

  • Page 17: Makingcalls

    Making Calls Outside Calls To dial outside calls manually, Press button to select line. Listen for dial tone. Dial number. When party answers, Lift handset to talk. NOTE: Selecting a line is not necessary a prim line has been as- signed to your telephone.
  • Page 18 Outside Calls (continued) Dial @ and hang up. When line group is free, your telephone ringer will sound five short tone bursts.. Lift handset, hear dial tone, and place call. To cancel queuing, Press lTCM . . Diala (8;;;, and hang up. When you share a line with another station and the line is busy, you can place your station in a queue to await an idle line.
  • Page 19 Intercom Calls (continued) To tone call manually, Lift handset. Press rTCM . Dial extension number. Press rTCM again. Called telephone will ring. NOTE: Some systems may be set up to tone signal as the first option. Pressing ITCM a second time is not necessary in this case. To tone automatically (DSS), call...
  • Page 20 Off-Hook Voice Announce (continued) Wait on line for reply. If announcing from an LCD speakerphone, called station may send non-verbal reply for display. As response is displayed, the announcing station is disconnected. NOTE: The caller cannot control how the announcement is received. This depends upon the equipment used and class of service programming.
  • Page 21 Automatic Redialing If the last number you have called is busy or is not answering, use this feature. Once activated, it automatically redials the number once a minute for 10 minutes. To activate automatic redial, Press button programmed for that purpose (that you have .::.
  • Page 22 Speed Dialing (continued) To speed dial system numbers if on-hook, Press * Dial the memory location numbers (01 through 99) programmed into the system by the attendant. If off-hook and on a line: Press “OLD . Dial a plus the memory location digits (01 through 99).

  • Page 23: Holding Calls

    Holding Calls Manual Hold To place a call on hold, Press@ To retrieve a held call, Press line button with flashing light, if station does not have line appearance. Press Exclusive Hold This means that only you can retrieve the held call on your telephone.
  • Page 24 Direct Station Hold (continued) To retrieve a direct hold call, * From the hold receivin extension, dial@@ &. To cancel a direct hold call from station that placed call on hold, Dial a plus extension number of the station holding the call. Doing this reconnects you to the outside line.

  • Page 25: Transferringcalls

    Transferring Calls When transferring a call you can either identify the caller before you transfer (screened) or you can transfer the call without identifying the caller (unscreened). I:-.. :,.::. Screened Transfer To screen and transfer a call to another station in the system, Answer call.
  • Page 26 Unscreened Transfer (continued) Hang up handset. NOTE: If the station to which unscreened tran$ers are made is busy, the transferred calls will camp-on at the station. Each call will automntically ring the station when it becomes idle. i. .., If a transferred call is not answered after a preprogrammed time, it will ring back to your station.

  • Page 27: Making Conference Calls

    Making Conference Calls Multiline Conference (2 outside lines, I inside station) To set this up: Make first outside call. . Outside call is placed on hold automatically. Press CONF Make second outside call. Conference is established. Press CONF To remain in conference with one conferee, Press the line button of the remaining party.
  • Page 28 Three Inside Stations To set up a three-party internal conference: Make first internal call. !..Press 02.4~ . Internal call placed on hold automatically. :-:, Establish second internal call. (Ask called party to lift handset. Press @ . Conference is established. To drop one conferee and remain in conference with other con- feree: Stay on line when one party hangs up.

  • Page 29: Messaging

    Messaging Message Waiting Light If your station has been designated as a central message desk, you can turn on the message waiting light (above HOLD) of any telephone from your station to let the user know that a message awaits pickup. To receive a message at an alerted station, Observe flashing light.
  • Page 30 Messaging System-supplied messages can be set at a station to be received or displayed by a calling LCD speakerphone. These messages give information on the status of the telephone user. i .: I. In the back of this guide there is a list entitled “LCD Messages.” j:.
  • Page 31 Station-To-Station Messaging When a station-to-station call is made and no one answers, the caller may leave a message by activating the BLF light at the called station if the calling station is stored as a DSS /BLF at the called station. To turn on message light, Make intercom call.

  • Page 33: Programming Your Telephone

    Programming Your Telephone A utodial Programming Autodial is a feature that lets you: Dial lengthy numbers using one or two buttons. Store frequently used feature codes. Autodial can be store& * At a blank programmable button, or On a secondary level under a DSS button. Before you begin programming, write down: The line(s) you will use to access the number.
  • Page 34 Autodial Programming (continued) Programming Outside Numbers (cqntinued) If your system is behind a ,host- system that needs a hookflash to access a feature, press the TAP button. Then, continue dialing. 5. To continue storing, press the,TRANS/CONP button and repeat steps 2-4. 6.

  • Page 35: Quick Reference Guide

    Autodial Programming (continued) Programming Intercom Numbers (DSS/BLF) Press the DSS button you want for storage. ::’ : . . Dial the intercom number to be stored. To store another number, repeat steps 2 and 3. Press SPKR to end. Programming Feature Codes For convenience and quick access, you might want to store feature codes.

  • Page 36: Station Speed Dial Programming

    Station Speed Dial Programming Using the keypad digits, you may store frequently used telephone numbers that only you will access. Before you begin, make a list The storage location you are using (0 through 9 on the keypad). The line the call will go over. The telephone numbers or feature codes you are storing.

  • Page 37: Automatic Redial Programming

    Response Messaging Programming (continued) 3. Dial@. 4. Dial a message number (0 through 9). NOTE: Preprogrammed messages are created by the ;.’ attendant. i:,j 5. Press SPKR to end. Automatic Redial Programming To program a button on your telephone for redialing calls you make that are either busy or do not answer, 1.

  • Page 39: Using Miscellaneous Features

    Using Miscellaneous Features Account Code Entry If you need to enter an account code for the SMDA report while calling a number, you can do so using this feature. However, code entry is voluntary, i.e. if you do not enter a code, the call will continue to go through.

  • Page 40: Callforwarding

    Call Forwarding You can forward your calls to ring at another station, To forward intercom and prime line calls to another telephone: 1. Press @a 2. Dial extension number of telephone to which calls are to be forwarded. 3. Hang up. To cancel intercom and prime line call forwarding: Press@=@@ andhangup.

  • Page 41: Callwaiting

    Call Override Features (continued) Service Observing For training purposes, this feature allows you, undetected, to monitor a conversation at another station. To monitor an in-progress call: 1. While on-hook, press @a@@. 2. Dial extension number of station you are going to monitor. 3.

  • Page 42: Display Contrast Adjustment

    Display Contrast Adjustment If your telephone has an LCD, you can adjust the contrast of the display by holding down the MUTE button on your telephone. After five seconds, “Contrast Level” and a number shows up in the display. Continue holding down the MUTE button; the display contrast changes.

  • Page 43: Mutebutton

    Extended Dual Tone Multiple Frequency (DTMF) (continued) Wait 10 seconds and dial number. System will generate long dial pad tones. Immediately press HoLD , then press line button to set system to generate long DTMF dial tones. Continue dialing. To alternate between long tone and standard tone length during a call, Press HoLD , then press line button.

  • Page 44: Paging

    Paging If you have an external paging unit set up by the installer,. you can page over it: 1. Lift handset. 2. Press button dedicated to paging; press button pre- programmed for paging access; or dial paging access num- ber. 3.

  • Page 45: Personal Ringing Tones

    Personal Ringing Tones You can choose one of four different ring tones to easily identify your station when it rings. To select one of these rings: 1. Press @a=@. 2. Diala,@ .Oneoffourringing tones will be selected and the next time your telephone rings, you will hear the difference.

  • Page 47: Display Summary

    Table 2. Display Summary Display Type When Displayed Automatic Callback When waiting for a busy Camp-On 118 telephone to signal that it has be- come idle, the display shows that the feature is active. Call Costing HOLD When you push button Call Cost 1.27...
  • Page 48 Table 2. Display Summary (continued) When Displayed The display shows extension num- 1 Dialed Numbers The display will show all dialed numbers or names along with any dialed codes. Station: Line: 9782200 Access Codes: 9p18049782200 Display Contrast Adjustment Display after holding down Mute Contrast Level X button for five seconds.
  • Page 49 Table 2. Display Summary (continued) When Displayed Display Type 1 Last Number Redial When last number dialed is 5552222 redialed, display shows selected line, then display shows dialed number. 1 Line Queuing When queuing for a line, the Camp-On Ll display will show the queuing arrangement.
  • Page 50 Table 2. Display Summary (continued) Display Type When Displayed Paging Display for zone paging (paging Zone Page X some stations). Display for all-call page (paging All Call all stations). Display when answering page. “Station Name” (Station Name = station originat- ing page.) Programming for Autodialing and Station...
  • Page 51 Table 2. Display Summary (continued) When Displayed Display Type System Clock And Calendar Always displayed as top line of Tue 1 3:05 display. NOTE: Date and time are set by attendant as part of system programming.

  • Page 53: Glossary

    Glossary All-call paging: Paging through the intercoms of all stations in the system. Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle. Automatic dialing (or Autodialing): Using programmable but- tons to store numbers for one- or two-button dialing. Automatic redialing: Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.
  • Page 54 Dynamic line key: System temporarily assigns a normally un- assigned line to an idle line button for certain call handling operations. Exclusive hold: Only the telephone placing the call on hold can retrieve it. Executive Override: Breaking into a conversation at a busy called telephone.

  • Page 55: Pulse/Tone Switching 4

    Off-hook voice announce: The ability to make a voice an- nouncement to a busy station. The announcement can be secure (heard through the handset receiver), or non-secure (heard through the telephone speaker). Personal ringing tones: A telephone can be arranged to ring in one of four distinctive tones.
  • Page 56 Trans/Conf: A fixed feature button that allows you to transfer outside calls and set up conference calls. Voice call: A verbal intercom call. Voice announce blocking: A telephone can be set to block voice calls sent to it over the speaker. Zone paging: Paging through the intercoms of some stations or departments in the system.

  • Page 57: Index

    Index Account code entry 35 All-call paging 40 Answering calls Intercom 9 Night transfer 10 Off-hook voice announce 10 Outside 9 Pages 40 Automatic callback 16 Automatic dialing Programming 29 Using 16 Automatic redialing 16 Background music 35 Call forwarding 36 Call override features 36 Call park 20 Call pickup 9...
  • Page 58 Exclusive hold 19 Executive override 36 Extended Dual Tone Multiple Frequency (DTMFJ 38 Hold recall 20 Holding calls Call park 20 Direct station 19 Exclusive 19 Manual 19 Intercom calls Answering 9 Making 14 Programming numbers 3 1 Last number redialing, using 18 LCD messaging Turning off 26 Turning on 26...
  • Page 59 Messaging LCD 26 Response 26 Station-to-station 27 Mute button 39 Night transfer, answering 10 Off-Hook Voice Announce (OHVA) Making 15 Responding to 10 Outside calls Answering 9 Making 13 Programming numbers 29 Paging All-call 40 Answering (“Meet-me”) 40 Over PA system 40 Zone 40 Personal Ringing Tones 4 1 Privacy 41...
  • Page 60 Response messaging Programming 32 Using 26 Ringing tones, personal 41 Saved number redialing 18 Secure Off-Hook Voice Announce (SOHVA) Making 15 Responding to 10 Service observing 37 Speakerphone operation 6 Speed dialing Station 17 System 18 Station speed dial programming 32 Station-to-station messaging Answering 27 Turning off 27...
  • Page 61 Frequent/y Called Numbers...
  • Page 62 /Votes...
  • Page 63 LCD Message Index Messages Back At Call...

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