Dish Network Tailgater User Manual page 12

Symptom/Message
Channel Signal Loss - 004
No Program Guide - 023
All Satellites Not Found -
150
Sporting Event Blackout -
744
Programming Not
Authorized - 005/013/014
Possible Cause
Tailgater has not tracked to the
appropriate orbital slot upon channel
change.
Your receiver has not yet acquired
signal required to allow access to
the electronic program guide.
Obstructions to the Tailgater's view
of the southern sky, such as tree
branches, severe rain, etc.
Your physical location may be
outside the footprint of the desired
orbital slot.
Blackout patterns are applied based
on the physical address on your
account. Events outside the area
surrounding your physical address
may not be available.
You may not be subscribed to the
channels you are trying to view.
Your receiver has been unplugged
or not connected to signal for a
significant period of time.
Troubleshooting
1) Unplug the power cord of your receiver for
10 seconds and plug it back in. It may take
up to 5 minutes for your receiver to power
back on.
2) On the Portable Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire
signal before live TV appears.
1) Unplug the power cord of your receiver for
10 seconds and plug it back in. It may take
up to 5 minutes for your receiver to power
back on.
2) On the Portable Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire
signal before live TV appears.
1) Make sure nothing is blocking the Tailgater's
view of the southern sky, such as tree
branches, severe rain, or other obstructions.
2) Unplug the power cord of your receiver for
10 seconds and plug it back in. It may take
up to 5 minutes for your receiver to power
back on.
N/A
1) Confirm that you subscribe to this channel
by using dish.com/mychannels.
2) Unplug the power cord of your receiver for
10 seconds and plug it back in. It may take
up to 5 minutes for your receiver to power
back on.
3) Call 800-333-DISH (3474) and select TECH.
When prompted by the audio menu, enter
the error number using your phone keypad
and an activation command will be sent to
your receiver.
11