Managing Informational Messages From The Storage Unit; Managing The Storage Unit Error Messages - IBM TotalStorage DS8000 User Manual

If your warranty covers the storage unit or you have a service maintenance
agreement, you can respond in the following way:
v Contact your authorized service representative.
v Describe the error message, error code, or problem that you have observed.
Note: Your warranty agreement or service maintenance agreement might be
Use the following topical descriptions of the messages generated by or through the
storage unit to help you describe the problem to your service representative.

Managing informational messages from the storage unit

Informational messages are issued through the storage unit as special events
occur. Your system administrator determines how these messages should be
handled.
Type of informational message
An informational message is issued when your service provider runs the
customer-notification diagnostic test. This test verifies that e-mail messages are
being received by those who should receive them. You need to attach your LAN to
the DS Network to receive e-mail messages from the storage unit.

Managing the storage unit error messages

The storage unit generates error messages when it detects a situation that requires
customer action. This section describes the type of information provided so that you
can take the necessary steps to resolve the error condition. In most cases you will
need to call your IBM service representative. By providing the listed information
your IBM service representative will have an idea where to begin to resolve the
problem.
Purpose
The error messages from the storage unit typically contain the following fields.
Product manufacturer ID and date
Storage unit location
Product machine type and model number
Product serial number
Customer voice phone number
LMC level of local storage server
LMC level of remote storage server
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affected if you perform your own maintenance.
The ID of the storage unit and the date that it was manufactured.
The installer enters the storage unit location during the initial installation of
the product.
Assigned by IBM at time of manufacturing.
Assigned by IBM at time of manufacturing.
The phone number for customer voice contact.
The level of the licensed machine code (LMC) of your primary storage unit.
The level of the LMC of your secondary or backup storage unit.