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I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to be
replaced. See Charging the battery on
page 9.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
Orange.
I cannot use Internet-based services
Your subscription does not include
data capability. Settings are missing or
incorrect.
You can download settings using the
setup wizard or by going to
www.sonyericsson.com/support.
66
Troubleshooting
This is an Internet version of this publication. © Print only for private use.
To download settings using the Setup
wizard
1
From Homescreen select
Settings
> the
General
wizard
>
Settings
2
Follow the instructions that appear.
Contact Orange or your service provider
for more information.
I cannot send messages from my
phone
Most messages require a service
centre number to send them. The
number is supplied by Orange and is
usually saved on the SIM card. If the
number to your service centre is not
saved on your SIM card, you must
enter the number yourself.
To send most multimedia messages,
you must set an MMS profile and the
address of your message server. If no
MMS profile or message server exists,
you can receive all the settings
automatically from Orange or at
www.sonyericsson.com/support.
To enter a service centre number
1
From Homescreen select
Settings
> the
Connectivity
Message settings
Menu
>
tab >
Setup
download.
Menu
>
tab >
>
Text message
and
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