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Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
Troubleshooting
Problem
Burner will not light using ignitor
Burner will not light with match
Sudden drop in gas flow or reduced flame height
Irregular flame pattern, flame does not run the
full length of burner
Flame is yellow or orange
Flame blow out
Flashback (fire in burner tube(s))
Flame seems to lose heat when burning in cold
weather - temperature below 50ºF
Possible Cause
LP gas tank valve is closed
LP gas tank is low or empty
LP gas leak
Battery needs to be changed
Electrode and burners are wet
Electrode cracked or broken - sparks at crack
Wire loose or disconnected
Wire is shorting (sparking) between ignitor and electrode Replace ignitor wire/electrode assembly
Bad ignitor
No gas flow
LP gas tank is low or empty
LP gas leak
Coupling nut and regulator not fully connected
Obstruction of gas flow
Disengagement of burner to valve
Spider webs or insect nest in venturi
Burner ports clogged or blocked
Out of gas
Excess flow; safety device may have been activated
Burner ports are clogged or blocked
New burner may have residual manufacturing oils.
Spider webs or insect nest in venturi
Poor alignment of valve to burner venturi
High or gusting winds
Low on LP gas
Excess flow valve tripped
Burner and/or burner tubes are blocked
Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow.
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.
Prevention/Cure
Make sure regulator is securely attached to the LP gas tank, turn LP gas tank
valve to "OPEN"
Replace or refill LP gas tank
1. Turn LP gas tank valve to "CLOSED"
2. Wait 5 minutes for gas to clear
3. Follow "Checking for Leaks" in the owner's manual
Replace the "AA" battery (follow assembly step for inserting battery)
Wipe dry with cloth
Replace electrode
Reconnect wire or replace electrode/wire assembly
Replace ignitor
Check if LP gas tank is empty
A. If empty, replace or refill
B. If LP gas tank is not empty, refer to "Sudden drop in gas flow or reduced
flame height"
Replace or refill LP gas tank
1. Turn LP gas tank valve to "CLOSED"
2. Wait 5 minutes for gas to clear
3. Follow "Checking for Leaks" in the owner's manual
Turning the coupling nut about one-half to three quarters additional turn until
solid stop. Tighten by hand only-do not use tools.
1. Clear burner tubes
2. Check for bent or kinked hose
Reengage burner and valve
Clean venturi and burner tube
Clean burner ports
Replace or refill LP gas tank
1. Turn control knob to (OFF)
2. Wait 30 seconds and light outdoor fireplace.
3. If flames are still too low, reset the excessive flow safety device:
a. Turn control knob(s) (OFF)
b. Turn LP gas tank valve to "CLOSED"
c. Disconnect regulator
d. Turn control knob to (HIGH)
e. Wait 1 minute
f. Turn control knob to (OFF)
g. Reconnect regulator and leak check connections.
h. Slowly turn LP gas tank valve to "OPEN"
i. Wait 30 seconds and then light outdoor fireplace per "Lighting Instructions"
Clean burner ports
Burn outdoor fireplace for 15 minutes and reinspect
Clean venturi
Assure burner venturi is properly engaged with valve
Do not use outdoor fireplace in high winds
Replace or refill LP gas tank
Refer to "Sudden drop in gas flow or reduced flame height"
Clean burner and/or burner tubes
1. Turn LP gas tank valve to "CLOSED"
2. Turn control knob to (OFF)
3. Replace with a spare LP gas tank
4. Reconnect LP gas tank per "Installing LP Gas Tank"
5. Leak check the connections
6. Light per "Lighting Instructions"
page no.
9
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