If You Smell Gas; How To Contact Us - Potterton Suprima 30 User's Manual And Important Warranty Information

Got a problem ?
Heateam
If there is a fault with your boiler under warranty that
your installer is unable to rectify please contact
heateam where one of our customer service advisors
will be happy to make the necessary arrangements.
Please have the following details to hand when
contacting Heateam:
• Your boiler serial number.
• Your boiler make and model number.
• Your installer details.
• Proof of purchase date.
If you are unable to quote a valid serial number at the
time of booking, you will need to provide payment of
our standard repair charge via credit/debit card in order
to make an appointment for one of our engineers to
attend.
Our engineer will validate your serial number or proof
of purchase on site, and will determine whether any
refund will be made. In the event that the engineer
identifies that your boiler is not covered by our
warranty, we will retain the repair charge.
A fault with your boiler will be rectified free of charge
providing your warranty is validated and that the defect
is a result of faulty workmanship or material. This would
not apply to a boiler subject to misuse or to system or
ancillary controls.
See Warranty on Page 2 for more information.

How to contact us

The heateam call centre is available 363 days per year 7
days a week - 8.00am to 6.00pm on weekdays and
8.30am to 2.00pm at weekends and Bank Holidays. **
Tel: 08706 096096***
Fax: 01926 410006
E-mail: service@heateam.co.uk
** Excluding Christmas day and New Year day.
*** To aid in continuous improvement and staff training, calls to this line may be
monitored or recorded.
Warning !

If you smell gas

Turn off the gas supply at the meter and call
your gas supplier immediately.
In GB, Transco operate a 24 hour emergency
service and the telephone number will be
listed in your telephone directory.
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
GB - Heating Industry definition meaning England,
Scotland, Wales, Northern Ireland, Isle of Man and
the Channel Isles
Competent Person - A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules, or valid
ACoP equivalents, is deemed competent.
In the Republic of Ireland this must be carried out by
a competent person as stated in Irish Standard (I.S.)
813 "Domestic Gas Installations".
intelligently applied technology 7