Ford FOCUS 2013 Owner's Manual page 432

MyFord Touch® (If Equipped)
Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
Press Apps > 911 Assist, then select On.
You can also access 911 Assist by:
• Pressing the Settings icon > Settings > Phone > 911
Assist, or
• Pressing the Settings icon > Help > 911 Assist.
To Make Sure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off (which
would trigger 911 Assist); however, SYNC tries to contact emergency
services if 911 Assist triggers. If a connected phone sustains damage or
loses connection to SYNC, SYNC searches for, and tries to connect to, any
available previously paired phone and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
• SYNC says the following, or a similar message: "SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel."
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the occupant(s)
in your vehicle is able to talk with the operator. Be prepared to provide
your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
2013 Focus (foc)
Owners Guide gf, 3rd Printing, November 2012
USA (fus)
431