Bayer HealthCare Contour next EZ User Manual page 22

If you do not resolve the problem, contact
Bayer Diabetes Care Helpline at 1-800-268-7200.
What What It
You See Means
•The meter is
sensing a used
E3
test strip.
•The wrong
control solution
was used.
E4
Test strip
not inserted
correctly.
E5 E9 Potential
E6 E12 software or
hardware issue.
E8 E13
E7
Incorrect test
strip.
Invalid date or
E10
time.
®
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What You Should Do
•Remove the test strip and
retest using a new test
strip. Wait until you see the
flashing blood drop on the
display before testing.
•If control testing, make
sure to use C ® N
ONTOUR EXT
control solution.
Remove and reinsert the test
strip properly (see page 8).
Remove the test strip and
retest using a new test strip.
If you continue to have
problems, contact Bayer
Diabetes Care Helpline at
1-800-268-7200.
Remove the test strip and
retest using a new test strip.
Make certain that you are
using a C ® N test
ONTOUR EXT
strip from Bayer.
This error occurs only in
Communication mode. See
pages 20 - 21 to reset the date
or time. If you continue
to see this error, please
contact Bayer Diabetes Care
Helpline at 1-800-268-7200.
If you do not resolve the problem, contact
Bayer Diabetes Care Helpline at 1-800-268-7200.
What What It
You See Means
Abnormal
E11
result.
Test result is
above
33.3 mmol/L.
CAUTION: Glucose levels above
13.9 mmol/L may indicate a potentially
serious medical condition.
Test result
is below
0.6 mmol/L.
CAUTION: Glucose levels below
2.8 mmol/L may indicate a potentially
serious medical condition.
Need Help? 1-800-268-7200
www.bayerdiabetes.ca
What You Should Do
Remove the test strip and
retest using a new test strip.
Be sure you wash and dry
your hands well and carefully
follow instructions in this
user guide. Only Bayer's
®
C N test strip
ONTOUR EXT
should be used.
•Wash and dry your hands
well and the test site.
Repeat the test using a
new test strip.
•If your result still flashes HI,
contact your health care
professional immediately.
•Repeat the test using a new
test strip.
•If your result still flashes LO,
contact your health care
professional immediately.
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