Table of Contents
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Table of Contents
Related Manuals for Multitech MT5656ZDX-Series
Summary of Contents for Multitech MT5656ZDX-Series
- Page 1 ® MultiModem Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide...
- Page 2 The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com Support Business Hours: M-F, 9am to 5pm CT...
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Page 3: Table Of Contents
Table of Contents Contents Chapter 1 – Product Overview .......................... 5 Overview ................................5 Related Documents ..............................5 Package Contents ..............................5 You Need ................................6 Technical Specifications ............................6 Chapter 2 - Installation ............................. 8 Analog Telecom Safety Warnings ........................... 8 Installing on a Windows Computer ........................ - Page 4 Copyright and Technical Support Industry Canada Class B Devices .......................... 21 Canadian Limitations Notice ..........................22 EMC, Safety, and R&TTE Directive Compliance ....................22 International Modem Restrictions ........................23 Waste Electrical and Electronic Equipment Statement ..................23 WEEE Directive .............................. 23 Instructions for Disposal of WEEE by Users in the European Union .............
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Page 5: Chapter 1 - Product Overview
Please note that some V.92 features are turned off in the factory default configuration, and may need to be turned on, depending on your needs. Related Documents Download related documents from www.multitech.com/man.go. ● AT Command Reference Guide (S000273) ●... -
Page 6: You Need
Copyright and Technical Support You Need ● A computer with an available serial port ● A nearby AC power outlet ● A nearby phone jack ● Optional: If you want speakerphone functions along with the ability to record sound or .WAV files through the sound card at the same time, you need: ●... - Page 7 Chapter 2 - Installation Feature Description Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Connectors Two RJ-11 phone jacks, DB25F RS-232C connector, power connector Cables One modular telephone cable Diagnostics...
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Page 8: Chapter 2 - Installation
Copyright and Technical Support Chapter 2 - Installation Analog Telecom Safety Warnings Before servicing, disconnect this product from its power source and telephone network. Also: ● Never install telephone wiring during a lightning storm. ● Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. ●... -
Page 9: Installing On A Windows Computer
Chapter 2 - Installation Installing on a Windows Computer Connecting the Modem to Your System Turn off your computer. Place the modem in a convenient location, then connect it to your computer’s serial port, to the phone line, to AC power, and to your phone (phone is optional). Connect the Modem to Your PC (RS-232 Connection). -
Page 10: Connecting Voice (Voice Option Only)
Chapter 2 - Installation About Power Connection, Surge Protectors, and Lightning Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge protector rather than directly into a wall outlet, preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line. -
Page 11: Installing The Modem Driver On Windows
Installing the Modem Driver on Windows To install on Windows 2000 or newer: Download the modem driver from http://www.multitech.com/support.go. Make sure your modem is connected properly, and then turn on your computer. Windows should detect your new modem and open the Welcome to the Found New Hardware wizard. -
Page 12: Installing On A Linux Computer
Chapter 2 - Installation Installing on a Linux Computer These instructions describe how to install a modem on a computer using RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. With Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. - Page 13 Chapter 2 - Installation Select the connection name used when you connected to the Internet. Click OK. To use the system to answer calls, Linux requires other programs to be installed, such as Mgetty and Mgetty+Sendfax, depending on requirements. Each vendor of Linux usually has adequate information on installing these programs. Consult your Linux documentation for additional information.
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Page 14: Chapter 3 - Operation
Chapter 3 - Operation Your Multi-Tech modem operates under the control of a communications program. For information on how to use the modem with your communications program, please refer to the documentation provided with the data communications program. An experienced modem user can configure the program’s software to change the way the software interacts with a modem and configure the modem to change the way it operates. -
Page 15: Configuring Your Software
Chapter 3 – Operation Configuring Your Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows normally do not need to be manually configured, since they obtain configuration information from Windows. Though each communication program is different, the following procedure should work with most of them. -
Page 16: Chapter 4 - Troubleshooting
Chapter 4 - TroubleshootingChapter 3 - Operation Chapter 4 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech. - Page 17 Chapter 4 - Troubleshooting Or you might have selected a COM port in your software other than the one the modem is physically connected to—compare the settings in your software to the physical connection. If the modem is on, the cable is plugged into the correct port, the communications program is configured correctly, and you still don’t get an OK, the fault might be in the serial cable.
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Page 18: Modem Dials But Cannot Connect
Chapter 4 - Troubleshooting Modem Dials but Cannot Connect There can be several reasons the modem fails to make a connection. Possibilities include: ● Lack of a physical connection to the telephone line. ● A missing dial tone. ● A busy signal. ●... -
Page 19: Modem Disconnects While Online
Chapter 4 - Troubleshooting Modem Disconnects while Online ● If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most phone areas in North America, you can disable Call Waiting by preceding the phone number with *70 (check with your local phone company). -
Page 20: Appendix A - Regulatory Information
Appendix A – Regulatory Information FCC Part 68 Telecom This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx. -
Page 21: 47 Cfr Part 15 Regulation Class B Devices
Appendix A – Regulatory Compliance Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. This equipment is hearing aid compatible. Manufacturing Information on telecommunications device (modem): Manufacturer: Multi-Tech Systems, Inc. -
Page 22: Canadian Limitations Notice
Appendix A – Regulatory Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: l'appareil ne doit pas produire de brouillage, et l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. -
Page 23: International Modem Restrictions
Appendix A – Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non- compliant. -
Page 24: Restriction Of The Use Of Hazardous Substances (Rohs)
Appendix A – Regulatory Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals ●... -
Page 25: Information On Hs/Ts Substances According To Chinese Standards
Appendix A – Regulatory Compliance Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc. -
Page 26: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)
Appendix A – Regulatory Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (CR6+) (PB) (Hg) (CD) -
Page 27: Appendix B - Upgrading The Modem
Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. Using your favorite Web browser, go to http://www.multitech.com/en_US/SUPPORT/Updates/drivers/ Scroll down the table to your modem model number. Look at the firmware version number for your modem. -
Page 28: Step 3: Download The Upgrade File
Appendix B – Upgrading the Modem Step 3: Download the Upgrade File If you are not already at the MultiModemZDX firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk. -
Page 29: Index
Index China’s Administrative Measures on the Control of LED Indicators ............14 Pollution ............... 25 Connecting the Modem ..........9 connectors ..............6 Modem Driver............14 Data Rates ..............7 power Dial-Up Networking ..........11 requirements ............6 EMC requirements RoHS Compliance .............