Troubleshooting Guide - Harman Kardon DMC 250 Owner's Manual

Troubleshooting Guide

TroubleShooting Guide
Symptom
Unit does not turn on
Disc does not play
No picture
No sound
Picture is distorted or jumps during
fast forward or reverse play
Some remote buttons do not operate
during DVD play; prohibited symbol
appears (see below)
The OSD menu is in a foreign language
The symbol appears
Picture is displayed in the
wrong aspect ratio
Remote control inoperative
Disc will not copy to VCR
Password not accepted.
Cannot program playlist
Cannot navigate through hierarchy
Unable to select desired media
34 TROUBLESHOOTING GUIDE
Possible Cause
• No AC power
• Disc loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental preset
• Intermittent connections
• Wrong input
• Progressive Scan output selected
• Video Off feature active
HDMI Output
• is connected to a
video display that is not HDCP-compliant. HDCP-compliant. Unplug the cable and select another audio and video
• Intermittent connections
• Incorrect digital audio selection
• DVD disc is in fast or slow mode
• Surround receiver not compatible
with 96kHz PCM audio
• DVD Audio disc is loaded without
using analog audio connection
• MPEG-2 decoding
• Function not permitted at this time
• Incorrect OSD language
• Requested function not available at
this time
• Incorrect match of aspect ratio settings
to disc
• Weak batteries
• Sensor is blocked
• Copy protection
• Incorrect password being used or
password has been forgotten.
• DMC 250 must be in Stop mode to
program a playlist
• Edit Mode is turned off
• Edit Mode is turned on,
disabling navigation of folders
• No media is present
• Wrong type of USB drive was inserted
in USB Port
• Media was not inserted correctly
Solution
• Check AC power plug and make certain any switched
outlet is turned on.
• Load disc label-side up; align the disc with the guides and place
it in its proper position.
• Check to see that disc is CD, CD-R, CD-RW, DivX, VCD, MP3, WMA,
JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming),
DVD-Audio or DVD-Video; other types will not play.
• Use Region 2 or Open Region (0) disc only.
• Enter password to override or change rating settings.
• Check all video connections.
• Check input selection of TV or receiver.
• Use Progressive Scan mode only with compatible TV. If needed, press
the Progressive Scan/Interlaced Button
correct mode.
Q
• Press Video Off Button to reactivate video circuitry (see page 26)
HDMI Output
• The may not be used with video displays that are not
connection (see pages 13 through 14).
• Check all audio connections.
• Check digital audio settings.
• There is no audio playback on DVD discs during fast or slow modes.
• Use analog audio outputs.
6-Channel Audio Outputs
• Use
• It is a normal artifact of DVD playback for pictures to jump or show
some distortion during rapid play.
• With most discs, some functions are not permitted at certain
times (e.g., Track Skip) or at all (e.g., direct audio track selection).
• Change the display language selection.
• Certain functions may be disabled by the DVD itself during
passages of a disc.
• Change aspect ratio settings.
• Change both batteries.
• Clear path to sensor or use optional outboard remote sensor.
• Many DVDs are encoded with copy protection to prevent
copying to VCR.
• Factory default password "1234" always remains active.
• Stop play of disc before programming a playlist.
• Select the Edit Mode line in the Control Commands and
press the Enter button to turn it on
• Select the Edit Mode line in the Control Commands and
press the Enter button to turn it off
• Insert the appropriate memory card into one of the card
source slots, or a USB flash drive into the USB Port
• Only USB flash drives that do not function as stand alone
MP3 players are compatible
• Remove media and carefully insert according to the
instructions on page 7
L
to toggle to the
Analog Audio Outputs
or .