Repair - Mackie SRM 150 User Manual

Repair

Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your SRM150 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
. Call Tech Support at 1-800-898-11, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your SRM150's serial num-
ber ready.
You must have a Service Request Number before
you can obtain factory-authorized service.
. Keep this owner's manual and the detachable line-
cord. We don't need them to repair the SRM150.
. Pack the SRM150 in its original package, including
endcaps and box. This is VERY IMPORTANT. When
you call for the Service Request Number, please
let Tech Support know if you need new packaging.
Mackie is not responsible for any damage that oc-
curs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
Write the Service Request Number in BIG PRINT
6.
on top of the box. Units sent without the Service
Request Number will be refused.
7. Tech Support will tell you where to ship the
SRM150 for repair. We suggest insurance for all
forms of cartage.
• Visit www.mackie.com and click Support to find:
FAQs (Frequently Asked Questions), manuals, addendums, and
user forums.
• Email us at: techmail@mackie.com.
• Telephone 1-800-898-3211 to speak with one of our splendid
technical support representatives (Monday through Friday,
from 7 AM to 5 PM PST).
8. You will need to contact the authorized service
center for their latest turn-around times when you
call for your Service Request Number. The SRM150
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it's repaired, the authorized service center will
ship it back prepaid (if it was a warranty repair).
Note: Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
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