Troubleshooting Tips - Goldstar DH30E, DH40E, DH50E, DH50EL, DH65E, DH65EL, DH70EL Owner's Manual

Troubleshooting Tips

Before you call for service, review this list. It may save time and money.
The list includes common occurrences that are not the result of defective workmanship or materials in this
appliance.
Problem
Dehumidifier
does not start
Dehumidifier
does not dry the
air as it should
Dehumidifier runs
too much
Frost appears on
the coils
Fan noise
Water on floor
Possible Causes
The dehumidifier power
cord is unplugged
The fuse is blown or circuit
breaker is tripped.
Water bucket is full
Bucket is not installed.
Operation Delay
Did not allow enough time
to remove the moisture.
Airflow is restricted.
The Humidity Control may
not be set low Humidity.
Doors and windows may
not be closed tightly.
Clothes dryer may be blowing
moisture-laden air into the room.
Room temperature is too
low.
Area to be dehumidified is
too large.
Doors and windows are open.
Dehumidifier has been
recently turned on or room
temperature is below 65 F.
(18 C.).
Air is moving through the
dehumidifier.
Bucket drain hose
connection may be loose.
Water bucket is not all the
way in.
• Make sure the dehumidifier plug is pushed
completely into the outlet.
• Check the house fuse or circuit breaker box
and replace the fuse or reset the breaker.
• The dehumidifier automatically turns off
when this occurs. Empty the bucket.
• Make sure the bucket is in the right place.
• When unit is first plugged in or after a power
outage, there will be a 2 minute delay before
operation begins.
Operation resumes at previous settings.
• When first installed, allow at least 3 or 4
days to maintain the desired dryness.
• Make sure there are no curtains, blinds or
furniture blocking the front or back of the
dehumidifier.
• Press the Humidity Control button to
lower the humidity.
• Check that all doors, windows and other
openings are securely closed.
• Install the dehumidifier away from the dryer.
The dryer should be vented to the outside.
• The unit will not operate satisfactorily if the
room temperature is below 65 F. (18 C.).
• Check with your dealer to see if the capacity
is adequate.
• Close all doors and windows to the outside.
• This is normal. Frost will usually disappear
within 60 minutes.
• This is normal.
• Check the hose if one is attached.
• See Removing and Emptying The Water
Bucket.
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What To Do