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Problem
Scooter runs sluggishly
Sometimes the scooter doesn't
run, but other times it does
When the throttle button is
pressed, the scooter won't run
without a push
Charger gets warm during use
Battery makes a sizzling or
gurgling noise when charging
If, after reviewing the Problems and Solutions Guide, the scooter still fails to operate, please contact your nearest
authorized service center or contact Power Wheels
Hint: For faster service when calling Consumer Relations, completely charge the battery before calling and have the
following available by the phone:
• scooter,
• scooter model number (see label in battery compartment),
• scooter production run number (see label in battery compartment).
Problems and Solutions Guide
Possible Cause
Undercharged battery
Battery needs charging
Battery is old and will not accept
full charge
Scooter is overloaded
Driving conditions are too stressful
Loose wire or connector
Motor or electrical switch damage
Brake is not properly adjusted
Loose wire or connector
"Dead Spot" on motor
It is normal for some chargers to get
warm during use and is not reason
for concern.
It is normal for some batteries to
make noise and swell slightly while
charging and is not reason for
concern.
®
Consumer Relations toll-free at 1-800-348-0751.
Charge the battery. A new battery should have been
charged for at least 18 hours before using the scooter for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connections. Make sure the charger connector is
plugged into the battery, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is "ON".
Be sure to charge the battery after each use.
Even with proper care, a rechargeable battery does not last
forever. Average battery life is 1 to 3 years depending on
the scooter use and use conditions. Replace the battery
with a new Power Wheels
Do not substitute parts.
Make sure you do not overload the scooter by allowing
more than 1 rider at one time, by exceeding the 150 lb.
maximum weight capacity, or by towing objects behind
the scooter.
Use only on generally level ground.
Check all wires around the motors and all connectors to
make sure they are tight.
Contact your local Power Wheels
center for diagnosis and repair.
If there is a gap between the brake handle and the brake
base, the scooter will not run. You need to adjust the brake
so that it is tight, and there is no gap. Please refer to section
F, Adjusting the Brakes, page 10.
Check all wires around the motor and all connectors
to make sure they are tight.
Contact your local Power Wheels
center for diagnosis and repair.
No action required.
If your charger does not get warm during
use, it does not mean that it is not working properly.
No action required.
If your battery does not make noise or swell slightly
during charging, it does not mean that it is
not accepting the charge.
22
Solution
®
12 volt rechargeable battery.
®
authorized service
®
authorized service
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