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HOW TO GET WARRANTY SERVICE
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your vehicle has failed an emissions test de-
scribed in 5.2:
• Take it to an authorized Chrysler, Dodge,
Jeep or Ram dealer as soon as possible.
• Give the service representative the printout
showing that your vehicle failed the test.
• If possible, bring all service receipts, mainte-
nance logs, and records proving that your
vehicle has been properly maintained, since
you may be required to show them.
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B. Further Steps You Can Take, and How to
Get More Information
If you think your dealer has wrongly denied you
emission-warranty coverage, follow the steps
described in 7.1. Chrysler will reply to you in
writing within 30 days after receiving your com-
plaint (or within the time limit required by local
or state law). If the owner is not notified within
30 days that a performance warranty claim is
denied, the manufacturer must repair the vehicle
free of charge.
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