Troubleshooting - BenQ M31 User Manual

Troubleshooting

Problem
Can not turn on the
power of Digital
Video Camera.
Pictures are not
stored in the
memory.
Camera shutdown
when using
Self-timer shooting
picture.
Images are out of
focus
Unable to use the
external memory
card.
All buttons can not
work or camera
hangs.
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Possible Cause
1. The Battery is not
inserted correctly.
2. The Battery is dead.
Power off before storing
the images.
The Battery in camera
is dead.
Object exceeds the
range of focus.
1. Memory card is
protected.
2. Memory card
contains non-DCF
images taken by
other cameras.
Short circuit occurred
when connecting the
camera to other device.
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Solution
1. Please insert the
battery correctly.
2. Replace the battery.
Please change to a new
battery when the battery
indicator turns to red
color.
Change to a new battery.
Refocus by zooming
in/out.
1. Unlock the memory
card.
2. Reformat the
memory card.
Please make sure to
backup the file
before reformatting
memory card.
Take out the battery in the
camera and re-insert again.