Contacting Technical Support - McAfee M-1250 - Network Security Platform Deployment Manual

McAfee® Network Security Platform 6.0 Preface

NTBA Appliance T-500 Quick Start Guide

Contacting Technical Support

If you have any questions, contact McAfee for assistance:
Online
Contact McAfee Technical Support http://mysupport.mcafee.com
Registered customers can obtain up-to-date documentation, technical bulletins, and quick
tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers can also
resolve technical issues with the online case submit, software downloads, and signature
updates.
Phone
Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended 24x7
Technical Support is available for customers with Gold or Platinum service contracts.
Global phone contact numbers can be found at McAfee Contact Information
http://www.mcafee.com/us/about/contact/index.html page.
Note: McAfee requires that you provide your GRANT ID and the serial number of
your system when opening a ticket with Technical Support. You will be provided with
a user name and password for the online case submission.
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