Page 1 C2132 User's Guide April 2013 www.lexmark.com Machine type(s): 5027 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................10 Learning about the printer.................12 Finding information about the printer....................12 Selecting a location for the printer......................13 Printer configurations..........................14 Using the Embedded Web Server......................15 Understanding the printer control panel............17 Using the printer control panel.......................17 Understanding the colors of the Sleep button and indicator lights............17 Understanding the home screen......................18 Using the touch-screen buttons......................19 Setting up and using the home screen applications........21...
Page 3 Contents Installing the printer software ..........................39 Updating available options in the printer driver ....................39 Attaching cables............................40 Networking..............................41 Preparing to set up the printer on an Ethernet network..................41 Installing the printer on an Ethernet network ....................42 Preparing to set up the printer on a wireless network..................43 Connecting the printer using the Wireless Setup Wizard.................44 Connecting the printer to a wireless network using Wi‑Fi Protected Setup ............45 Connecting the printer to a wireless network using the Embedded Web Server..........46...
Page 4 Contents Printing......................68 Printing forms............................68 Printing a document..........................68 Printing a document ............................68 Printing in black and white ..........................68 Adjusting toner darkness ..........................69 Using Max Speed and Max Yield........................69 Printing from a flash drive or mobile device...................70 Printing from a flash drive ..........................70 Supported flash drives and file types........................71 Printing from a mobile device...........................71 Printing confidential and other held jobs....................72...
Page 5 Using Schedule Power Modes ........................127 Adjusting the brightness of the display ......................127 Recycling..............................128 Recycling Lexmark products ...........................128 Recycling Lexmark packaging..........................128 Returning Lexmark cartridges for reuse or recycling..................128 Securing the printer..................130 Using the security lock feature......................130 Statement of Volatility..........................130 Erasing volatile memory........................131...
Page 6 Checking the status of parts and supplies on the printer control panel............134 Checking the status of parts and supplies from the Embedded Web Server ..........134 Estimated number of remaining pages....................135 Ordering supplies..........................135 Using genuine Lexmark parts and supplies.....................135 Ordering toner cartridges ..........................135 Ordering imaging kits............................136 Ordering a waste toner bottle ........................136 Storing supplies.............................136...
Page 7 Contents [x]‑page jam, clear standard bin......................163 [x]-page jam, open front door to clear fuser..................164 [x]-page jam, open front door.......................165 [x]‑page jam, open front door to clear duplex..................166 [x]‑page jam, open tray [x]........................168 [x]‑page jam, clear manual feeder......................169 [x]‑page jam, clear multipurpose feeder....................169 Troubleshooting..................172 Understanding the printer messages....................172 Adjusting color..............................172...
Page 8 Memory full [38] .............................178 Network [x] software error [54] ........................178 Not enough free space in flash memory for resources [52] ................178 Non-Lexmark [color] [supply type], see User's Guide [33.xy].................178 PPDS font error [50]............................179 Reinstall missing or unresponsive [color] cartridge [31.xy] ................179 Reinstall missing or unresponsive [type] imaging kit [31.xy]................179...
Page 9 Contents FAQ about color printing ..........................215 Prints on color transparencies appear dark when projected .................217 The color of the print does not match the color of the original file ...............218 The print appears tinted ..........................218 Embedded Web Server does not open....................218 Contacting customer support........................220 Notices.....................221 Product information..........................221...
Page 10: Safety Information
If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 11 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 12: Learning About The Printer
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available on the Documentation CD.
Page 13: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 14: Printer Configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 15: Using The Embedded Web Server
Learning about the printer Printer control panel Standard bin 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on the CS410dtn and CS510dte models. Optional 550-sheet tray (Tray 3) Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers.
Page 16 Learning about the printer – If you are using a proxy server, then temporarily disable it to load the Web page correctly. Open a Web browser, and then type the printer IP address in the address field. Press Enter. The Embedded Web Server page appears.
Page 17: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • Show the status of the printer. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers, letters, or symbols on the printer.
Page 18: Understanding The Home Screen
Understanding the printer control panel Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state.
Page 19: Using The Touch-Screen Buttons
Understanding the printer control panel Touch Menus Access printer menus. Note: These menus are available only when the printer is in ready state. Status message bar • Show the current printer status such as Ready or Busy. • Show the status of printer supplies. •...
Page 20 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
Page 21: Setting Up And Using The Home Screen Applications
Some applications are supported only in select printer models. • There may be additional solutions and applications available for purchase. To learn more, visit www.support.lexmark.com or inquire at your point of purchase. Finding the IP address of the computer Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or wireless).
Page 22: Accessing The Embedded Web Server
Setting up and using the home screen applications Click Advanced > TCP/IP. Look for IPv4 Address. Accessing the Embedded Web Server The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer.
Page 23: Using Background And Idle Screen
Setting up and using the home screen applications For more information on configuring and using the home screen applications, do the following: Go to http://support.lexmark.com, and then do either of the following: • Click Business Solutions, and then select the name of the application.
Page 24: Understanding Eco-Settings
Setting up and using the home screen applications Understanding Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers.
Page 25 Setting up and using the home screen applications To export or import a configuration for multiple applications, do the following: Click Settings > Import/Export. Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Page 26: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 27 Additional printer setup Note: This task requires a flat‑head screwdriver. At the back of the printer, turn the screws counterclockwise to remove them. Slightly open the controller board access cover, and then shift to the right to remove it. Locate the appropriate connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 28 Additional printer setup Flash memory or font card connector Printer hard disk connector Memory card connector Reattach the cover.
Page 29: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 30 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 31: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 32: Installing A Printer Hard Disk
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 33 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electrical components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page 26. Unpack the printer hard disk.
Page 34: Removing A Printer Hard Disk
Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board, and then press the printer hard disk down until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
Page 35 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 36: Installing Hardware Options
Additional printer setup Set aside the printer hard disk. Close the controller board access cover. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 37 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 38 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 39: Setting Up The Printer Software
From the Software CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package. Wait for the installation dialog to appear.
Page 40: Attaching Cables
Additional printer setup In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Depending on your device, do either of the following: •...
Page 41: Networking
Additional printer setup Use the Rear USB port Attach a keyboard to the printer. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network. USB wireless port Attach an optional wireless network adapter. Security lock port Lock the system controller board.
Page 42: Installing The Printer On An Ethernet Network
From the Software CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package. Wait for the installation dialog to appear.
Page 43: Preparing To Set Up The Printer On A Wireless Network
Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer. Install the printer driver on the computer. Download the driver at http://support.lexmark.com. Double‑click the installer package for the printer, and then follow the instructions on the computer screen.
Page 44: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. •...
Page 45: Connecting The Printer To A Wireless Network Using Wi-Fi Protected Setup
Additional printer setup From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup Select a wireless connection setup. Search for networks Show available wireless connections. Note: This menu shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID.
Page 46: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 47: Printing A Network Setup Page
Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
Page 48: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media This chapter covers the selection and handling of paper and specialty media. Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 161 and “Storing paper” on page 64.
Page 49 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Page 50 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 51 Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Page 52: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Push the multipurpose feeder latch to the left. Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
Page 53 Loading paper and specialty media Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 54: Loading The Manual Feeder
Loading paper and specialty media Width guide Feeder extender Paper size indicator Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer first.
Page 55 Loading paper and specialty media One‑sided printing using a letterhead Two‑sided printing using a letterhead • Load envelope with the flap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
Page 56: Linking And Unlinking Trays
Loading paper and specialty media Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper feeds from the next linked tray. We recommend giving all unique paper, such as letterhead and different colored plain papers, a different custom type name so that the trays they are in do not automatically link.
Page 57: Assigning A Custom Paper Type
Loading paper and specialty media Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Names Select a custom name, and then type a custom paper type name. Touch Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
Page 58: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 59 Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown...
Page 60: Tips On Using Transparencies
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 61: Tips On Using Card Stock
Paper and specialty media guide • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
Page 62: Unacceptable Paper
Paper and specialty media guide Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;...
Page 63: Selecting Preprinted Forms And Letterhead
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 64: Storing Paper
Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
Page 65 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm...
Page 66: Supported Paper Types And Weights
Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm...
Page 67 Paper and specialty media guide Paper type 250‑sheet tray Manual feeder 650‑sheet duo tray 550‑sheet tray Duplex mode 550‑sheet tray Multipurpose feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light • Heavy •...
Page 68: Printing
Printing Printing Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 69: Adjusting Toner Darkness
Printing > Settings > Print Settings > Quality Menu > Print Mode > Black Only > Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 70: Printing From A Flash Drive Or Mobile Device
Printing Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Setup Menu From the Printer Usage list, select Max Speed or Max Yield. Touch Submit. Printing from a flash drive or mobile device Printing from a flash drive Notes: •...
Page 71: Supported Flash Drives And File Types
Sony Micro Vault Classic (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile.
Page 72: Printing Confidential And Other Held Jobs
Printing Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the home screen, navigate to: > Security > Confidential Print > select a print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Page 73: Printing Information Pages
Printing Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. Click OK or Print. From the printer home screen, release the print job. •...
Page 74: Canceling A Print Job
Printing Canceling a print job Canceling a print job from the printer control panel From the printer control panel, touch Cancel Job or press on the keypad. Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Page 75: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Note: The Embedded Web Server is available only in network printers or printers connected to print servers. Menus list Note: Some menus are available only in select printer models. Supplies Paper Menu Reports Network/Ports Cyan Cartridge...
Page 76: Supplies Menu
Show the status of the black or color imaging kit. Nearly Low Very Low Replace Missing Defective Missing or Unresponsive Unsupported Non‑genuine Lexmark Imaging Kit Waste Toner Bottle Show the status of the waste toner bottle. Near Full Replace Missing Maintenance Kit Show the status of the maintenance kit.
Page 77: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to “Cassette” for MP Feeder to Manual Envelope appear as a menu setting.
Page 78 Understanding the printer menus MP Feeder Size Specify the size of the paper loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to Cassette in order for MP Letter Feeder Size to appear as a menu.
Page 79 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the type of the paper being manually loaded.
Page 80: Configure Mp Menu
Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. •...
Page 81 Understanding the printer menus Glossy Texture Specify the relative texture of the glossy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Glossy Texture Specify the relative texture of the heavy glossy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Labels Texture...
Page 82: Paper Weight Menu
Understanding the printer menus Custom [x] Texture Specify the relative texture of the custom paper loaded. Smooth Notes: Normal • Normal is the factory default setting. Rough • The options appear only if custom type is supported. Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded.
Page 83 Understanding the printer menus Envelope Weight Specify the relative weight of the envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Heavy is the factory default setting. Normal Heavy Letterhead Weight...
Page 84: Paper Loading Menu
Understanding the printer menus Paper Loading menu Cardstock Loading Determine and set two‑sided printing for all print jobs that specify Cardstock as the paper type. Recycled Loading Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Duplex Glossy Loading Determine and set two‑sided printing for all print jobs that specify...
Page 85: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Printing Preferences or the Print dialog.
Page 86: Reports Menu
Understanding the printer menus Portrait Width Set the width for portrait orientation. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Page 87: Network/Ports Menu
Understanding the printer menus Print Fonts Print a report in English of all the fonts available for the printer language currently set in the printer. PCL Fonts PostScript Fonts Note: A separate list is available for PCL and PostScript emulations. Each emulation report contains print samples and information about the available fonts for each language.
Page 88: Reports Menu
Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 89: Network Card Menu
Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the network card.
Page 90: Ipv6 Menu
Understanding the printer menus Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol.
Page 91: Wireless Menu
Understanding the printer menus View Hostname Set the host name. Note: These settings can be changed only from the Embedded Web View Address Server. View Router Address Enable DHCPv6 Enable DHCPv6 in the printer. Note: On is the factory default setting. Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter.
Page 92: Appletalk Menu
Understanding the printer menus AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk •...
Page 93 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 94: Smtp Setup Menu
Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information.
Page 95: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time •...
Page 96: Disk Wiping Menu
Understanding the printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours...
Page 97: Security Audit Log Menu
Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, attach a flash drive to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 98: Settings Menu
Understanding the printer menus Settings menu Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default setting. PS Emulation uses a PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
Page 99 Understanding the printer menus Black Only Mode Set the printer to print text and graphics using only the black toner cartridge. Notes: • Off is the factory default setting. • The setting value does not affect the ability of the printer to generate color output from flash drive print jobs.
Page 100: General Settings
Understanding the printer menus General Settings General Settings menu Display Language Set the language of the text that appears on the printer display. English Note: Not all languages are available for all printer models, and Francais you may need to install special hardware for those languages to appear.
Page 101 Understanding the printer menus Quiet Mode Reduce the amount of noise produced by the printer. Quiet Mode Notes: • Off is the factory default setting. This setting supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible.
Page 102 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Displayed Information Specify what is displayed on the upper left and right corners of the home screen.
Page 103 Understanding the printer menus Displayed Information (Continued) Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry]...
Page 104 Understanding the printer menus Time Format Format the printer time. 12 hour A.M./P.M. Note: “12 hour A.M./P.M.” is the factory default setting. 24 hour clock Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. Audio Feedback Specify whether icons and buttons have audio feedback.
Page 105 Understanding the printer menus Timeouts (Continued) Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–180 • 30 is the factory default setting. •...
Page 106 Understanding the printer menus Timeouts (Continued) Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout job. Disabled 1–255 Notes: • 90 is the factory default setting. •...
Page 107 Understanding the printer menus Print Recovery (Continued) Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 108: Flash Drive
Understanding the printer menus Factory Defaults Restore the printer settings to the factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • Restore Now restores all printer settings to the factory default settings except Network/Ports menu settings.
Page 109 Understanding the printer menus Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Notes: Landscape • Auto is the factory default setting. The printer chooses between portrait and Portrait landscape. • This setting affects jobs only when Paper Saver is set to any value other than Off.
Page 110: Print Settings
Understanding the printer menus Blank Pages Specify whether blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Print Settings Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default setting for all print jobs.
Page 111 Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job when Between Pages Collate is set to On.
Page 112: Quality Menu
Understanding the printer menus Quality menu Print Mode Specify whether images are printed in black and white or in color. Color Notes: Black Only • Color is the factory default setting. • The printer driver is capable of overriding this setting. Color Correction Adjust the color output on the printed page.
Page 113 Understanding the printer menus RGB Brightness Adjust the printed output either by lightening or darkening it. You can conserve toner ‑6 to 6 by lightening the output. Note: 0 is the factory default setting. RGB Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting.
Page 114 Understanding the printer menus Manual Color Customize the RGB color conversions. RGB Image Select from the following options: RGB Text Vivid RGB Graphics sRGB Display Display—True Black sRGB Vivid Notes: • sRGB Display is the factory default setting for RGB Image. This applies a color conversion table to an output that matches the colors displayed on a computer monitor.
Page 115: Job Accounting Menu
Understanding the printer menus Job Accounting menu Note: This menu appears only when a formatted, non-defective printer hard disk is installed. Make sure the printer hard disk is not read/write‑ or write‑protected. Job Accounting Log Determine and set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting.
Page 116: Utilities Menu
Understanding the printer menus E‑mail to Send Logs Specify the e‑mail address to which the device sends job accounting logs. Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
Page 117: Postscript Menu
Understanding the printer menus Coverage Estimator Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors.
Page 118: Pcl Emul Menu
Understanding the printer menus Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution.
Page 119 Understanding the printer menus PCL Emulation Settings Specify the orientation of text and graphics on a page. Orientation Notes: Portrait • Portrait is the factory default setting. It prints text and graphics parallel to Landscape the short edge of the page. •...
Page 120: Html Menu
Understanding the printer menus Tray Renumber Show the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 121: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 122: Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Page 123: Saving Money And The Environment
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 124: Saving Energy
Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 125: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 126: Using Hibernate Mode
Saving money and the environment Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 127: Using Schedule Power Modes
Saving money and the environment Using the printer control panel From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. Touch Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into Ready state.
Page 128: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 129 Saving money and the environment To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 130: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 131: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 132: Erasing Printer Hard Disk Memory
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server Administrator’s Guide for additional information: Go to http://support.lexmark.com.
Page 133: Configuring Printer Hard Disk Encryption
Securing the printer Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 134: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 135: Estimated Number Of Remaining Pages
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 136: Ordering Imaging Kits
Maintaining the printer Ordering imaging kits Item All countries and regions Black and Color imaging kit 70C0Z50 Black imaging kit 70C0Z10 Ordering a waste toner bottle Item All countries and regions Waste toner bottle C540X75G Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 137: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 138 Maintaining the printer Slide the release latch on the right side of the printer, and then open the top door. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 139 Maintaining the printer Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 128. Insert the replacement waste toner bottle. Insert the right side cover.
Page 140: Replacing A Black And Color Imaging Kit
Maintaining the printer Close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 141 Maintaining the printer Slide the release latch on the right side of the printer, and then open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. Remove the right side cover.
Page 142 Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Page 143 Seal the used imaging kit in the bag that the replacement imaging kit came. For more information, see “Recycling Lexmark products” on page 128. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units . Dispose only the black developer unit.
Page 144 Maintaining the printer Remove the red packing strip and the attached fabric from the developer units. Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into a matching color slot. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit.
Page 145 Maintaining the printer Align, and then insert the imaging kit. Gently, but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
Page 146 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
Page 147 Maintaining the printer Insert the toner cartridges. Close the top door. Close the front door.
Page 148: Replacing Toner Cartridges
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. Slide the release latch on the right side of the printer, and then open the top door.
Page 149 Align the new toner cartridge, and then press the cartridge down until it fits into place. Close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 128.
Page 150: Replacing A Developer Unit
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 151 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover.
Page 152 Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 153 Maintaining the printer Remove the used developer unit. Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 154 Maintaining the printer Align, and then insert the imaging kit. Gently, but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
Page 155 Maintaining the printer Replace the waste toner bottle. Insert the right side cover.
Page 156 Maintaining the printer Insert the toner cartridges. Close the top door. Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 128.
Page 157: Moving The Printer
Maintaining the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 158: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software CD or the Embedded Web Server Administrator's Guide at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 159: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts. Notes: • You can select alerts for toner cartridges, imaging kit, maintenance kit, and waste toner bottle.
Page 160: Copying Printer Settings To Other Printers
Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings tab > Security > Confidential Print Setup. Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted.
Page 161: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 162: Understanding Jam Messages And Locations
Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 163: [X]-Page Jam, Clear Standard Bin
Clearing jams Note: When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, Auto does not guarantee that the page will print. Jam location Message on the display What to do Standard bin [x]‑page jam, clear standard Remove the jammed paper.
Page 164: [X]-Page Jam, Open Front Door To Clear Fuser
Clearing jams From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door to clear fuser. Open the front door.
Page 165: [X]-Page Jam, Open Front Door
Clearing jams Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm.
Page 166: [X]-Page Jam, Open Front Door To Clear Duplex
Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 167 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 168: [X]-Page Jam, Open Tray [X]
Clearing jams [x]‑page jam, open tray [x]. Pull the tray completely out of the printer. Note: The message on the printer display determines in which tray the paper jam is located. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 169: [X]-Page Jam, Clear Manual Feeder
Clearing jams [x]‑page jam, clear manual feeder. Pull out the standard 250-sheet tray (Tray 1) and manual feeder. Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch to clear the message and continue printing.
Page 170 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder.
Page 171 Clearing jams Slide the paper guide until it rests lightly against the edge of the paper stack. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
Page 172: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 173: [Color] Cartridge Low [88.Xy]
Troubleshooting [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
Page 174: Configuration Change, Some Held Jobs Were Not Restored [57]
Troubleshooting Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer firmware has been updated. • The tray for the print job is removed. •...
Page 175: Insert Tray [X]
Troubleshooting • Make sure that the paper size is correctly set. For example, if MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer.
Page 176: Load [Paper Source] With [Custom Type Name]
Troubleshooting Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm.
Page 177: Load Manual Feeder With [Custom String]
Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press...
Page 178: Maintenance Kit Nearly Low [80.Xy]
Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted. Non-Lexmark [color] [supply type], see User's Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging kit. The printer has detected a non‑Lexmark supply or part installed in the printer.
Page 179: Ppds Font Error [50]
Troubleshooting Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used.
Page 180: Reload Printed Pages In Tray [X]
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace [color] cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region.
Page 181: Replace Defective [Color] Cartridge [31.Xy]
Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace defective [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
Page 182: Replace Unsupported [Type] Imaging Kit [32.Xy]
Remove the indicated imaging kit, and then install a supported one to clear the message. Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace missing waste toner bottle [82.xy] Install the missing waste toner bottle to clear the message.
Page 183: Supply Needed To Complete Job
Troubleshooting Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed to complete job Try one or more of the following: • From the printer control panel, touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job.
Page 184: Waste Toner Bottle Nearly Full [82.Xy]
Troubleshooting Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Weblink server not set up. Contact system administrator. An error occurred on the Weblink server, or the server is not configured properly.
Page 185 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
Page 186: Hardware And Internal Option Problems
Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the customer...
Page 187: Tray Problems
Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Options list. Is the internal option listed in the menu settings page? Step 4 Go to step 5.
Page 188: Paper Feed Problems
Troubleshooting Action Step 3 Go to step 4. Reinstall the tray. For more information, see Check if the tray is installed and recognized by the printer. the setup Print a menu settings page, and then check if the tray is listed in the documentation that Installed Features list.
Page 189: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 190: Solving Home Screen Applications Problems
Troubleshooting Solving home screen applications problems • “An application error has occurred” on page 190 An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 191: Solving Print Problems
Troubleshooting Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 192 Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
Page 193: Printing Slows Down
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check for an error message on the display. Clear the message. Does the error message still appear? Step 4 Go to step 5. The problem is solved. Check if the flash drive is supported. For more information on tested and approved USB flash drives, see “Supported flash drives and file types”...
Page 194: Print Job Takes Longer Than Expected
Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 39. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected...
Page 195: Repeating Defects Appear On Prints
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the job Did the job print? Step 3 The problem is solved.
Page 196: Tray Linking Does Not Work
Troubleshooting Action Step 1 Go to step 2. Check if the distance between Measure the distance between the defects. the defects is Check for a distance between the defects that equals: equal to one of the • 25.1 mm (0.98 in.) following: •...
Page 197: Unexpected Page Breaks Occur
Troubleshooting Action Step 2 The problem is solved. Contact customer support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. Resend the print job.
Page 198: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
Page 199: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper Does the paper size match the paper loaded in the tray?
Page 200: Horizontal Voids Appear On Prints
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is solved.
Page 201: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 202: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 203: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 204: Print Is Too Dark
Troubleshooting Action Step 6 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust.
Page 205: Print Is Too Light
Troubleshooting Action Step 5 From the printer Go to step 6. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded on the tray.
Page 206: Printer Is Printing Blank Pages
Troubleshooting Action Step 3 Go to step 4. Specify the paper type, texture, and weight From the printer control panel, set the paper type, texture, and weight in from the tray settings the Paper menu to match the paper loaded in the tray. to match the paper loaded in the tray.
Page 207: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 208: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Check if the paper loaded in the tray has the correct paper type and weight.
Page 209: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 210: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
Page 211 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the...
Page 212: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 213: Toner Rubs Off
Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type and weight from the From the Paper menu on the printer control panel, check the paper type tray settings to match and weight.
Page 214: Vertical Voids Appear On Prints
Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Check if your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Page 215: Color Quality Problems
Troubleshooting Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
Page 216 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs.
Page 217: Prints On Color Transparencies Appear Dark When Projected
Troubleshooting To access a detailed Color Samples set from the Embedded Web Server, do the following: Open a Web browser, and then type the printer IP address in the address field. Note: If you do not know the IP address or printer name, then you can: •...
Page 218: The Color Of The Print Does Not Match The Color Of The Original File
Troubleshooting The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
Page 219 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 220: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 221: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 222 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 223: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 224: Product Disposal
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 225: Temperature Information
Notices Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Información de la energía de México Consumo de energía en operación: 540 Wh Consumo de energía en modo de espera:...
Page 226: Power Consumption
The product is plugged into an electrical outlet, but the power switch is 0.0 W turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 227: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 30 minutes By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 180 minutes.
Page 228: Regulatory Notices For Wireless Products
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 229: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 230 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 231 Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE. Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Page 232: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 233: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 234 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.
Page 235: Index
Index Index AppleTalk menu 92 interior of the printer 134 Numerics attaching cables 40 cleaning the printer 134 250‑sheet tray available internal options 26 Close door 172 loading 48 avoiding jams 64 color quality troubleshooting 550‑sheet tray avoiding paper jams 161 color of print and color on installing 36 computer screen do not...
Page 236 Index using the Embedded Web using Windows 42 Server 46 Ethernet networking Eco‑Mode setting 124 using wireless setup wizard 44 Macintosh 42 Eco‑Settings conservation settings Windows 42 about 24 brightness, adjusting 127 Ethernet port 40 embedded solutions information conserving supplies 123 Ethernet setup erasing 131 Eco‑Mode 124...
Page 237 Index hiding icons on the home screen 22 Insufficient memory, some held loading Home button 17 jobs will not be restored [37] 175 250‑sheet tray 48 home screen interior of the printer 550‑sheet tray 48 buttons, understanding 18 cleaning 134 650‑sheet duo tray 48 customizing 22 internal options 26...
Page 238 Supplies 76 checking, using the Embedded toner cartridges 135 TCP/IP 89 Web Server 134 waste toner bottle 136 Universal Setup 85 using genuine Lexmark 135 Utilities 116 PCL Emul menu 118 Wireless 91 PDF menu 117 paper XPS 117 Personal Identification Number...
Page 239 Network [x] software error configurations 14 type name] 172 [54] 178 minimum clearances 13 Change [paper source] to [paper Non-Lexmark [color] [supply type], models 14 type] [paper size] 172 see User's Guide [33.xy] 178 moving 13, 157 Close door 172...
Page 240 Index Replace [color] cartridge, 0 memory card 186 Lexmark products 128 estimated pages remain tray problems 187 toner cartridges 128 [88.xy] 180 printer problems, solving basic 184 reducing noise 124 Replace [color] cartridge, printer printer security Reinstall missing or unresponsive region mismatch [42.xy] 180...
Page 241 123 troubleshooting, color quality setting storing 136 color of print and color on paper size 48 using genuine Lexmark 135 computer screen do not paper type 48 using recycled paper 123 match 218 TCP/IP address 89 Supplies menu 76...
Page 242 Index print job takes longer than updating options in printer expected 194 driver 39 printing slows down 193 USB port 17, 40 tray linking does not work 196 using Forms and Favorites 68 unexpected page breaks using Hibernate Mode 126 occur 197 using Max Speed and Max Yield 69 troubleshooting, print quality...

Lexmark C2132 User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Quick Links

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Summary of Contents for Lexmark C2132