Troubleshooting - Motorola DCT3400 Series User Manual

TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem
The cable terminal
will not power on
The remote control
does not work
Possible Solution
The cable terminal may have received a software update
and may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the cable
terminal and an AC outlet. Unplug the cable terminal from
the AC outlet, plug it back in, and then press the
button.
If the cable terminal is connected to a switched outlet on
another unit, verify that that unit is powered on.
Press the
POWER
instead of the remote control. The batteries in the remote
control may be depleted.
Verify that the remote control is in "Cable" mode.
Verify that there are no obstructions between the remote
control and the cable terminal. Aim the remote control
directly at the cable terminal front panel, not the TV or
VCR.
The angle between the remote control and the cable
terminal may be too large. Stand in front of the cable
terminal and not too far to either side.
Press and release operation keys one at a time, firmly
and deliberately.
Try changing channels using the buttons on the cable
terminal front panel.
Check the batteries in the remote control. Install new
batteries if needed.
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DCT3400 Series User Guide
button on the cable terminal front panel
POWER