Alcatel ONE TOUCH 910 User Manual page 71

Unable to make outgoing calls
• Make sure you have dialed a valid number and have pressed the
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not forwarded incoming calls (see "Call forwarding")
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller's name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/
Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service.
• Make sure this feature does not require an Alcatel accessory.
.
139
When I select a number from my contacts, the number cannot
key. be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator's voicemail number is correctly entered in "My
numbers".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and check
MMS parameters (see "4.1.3 Adjust message settings").
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Alcatel Android Manager first of all.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the PC Suite Agent has activated.
• Check that you have ticked the checkbox of USB debugging in Settings\
Applications\Development\USB debugging
• Check that your computer meets the requirements for Alcatel Android
Manager Installation.
• Make sure that you're using the right cable from the box.
140